account locked out

One morning I logged in to see my valo got locked out. Fyi I had to change from wifi to mobile data multimedia times due to a thunderstorm ruining the wifi. Idk if it's due to multiple ip changes or smth but it's locked out. Also it wasn't hacked. I tried to send a ticket for recovery to support but the site says "the page you are looking for is not available". I tried through different ticket category and it still showed the same message or doesn't appear in my tickets page. pls help.
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