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Novu2mo ago
joni

Can't join my organization team

Hello Novu team! My company uses Novu's and they have a team where we are creating all the workflows for our system but they cannot invite me because my account is alrady created and not under the same organization?? When they sent an invite to join the team, I opened from the email but it says it cannot be accepted because the account is already created. Is there any way I can join my org's team with this account? or maybe delete this account and accept that invite? Happy to add details to a CS rep if needed Thank you for your guidance
5 Replies
Ask Inkeep
Ask Inkeep2mo ago
Hi @joni, I'm an AI assistant for Novu. I'll analyze available sources and get back to you shortly. ----------------------------- While I generate an answer, here are some sources that might be helpful: * Account Management * Concepts * Remove a member from organization using memberId * React -----------------------------
Ask Inkeep
Ask Inkeep2mo ago
Answer To resolve the issue of not being able to join your organization's team on Novu due to having an existing account, you might consider asking the organization's admin to remove your current member entry and then re-invite you using the same email address. This process is not directly covered in the documents provided, but based on a related discussion, removing a member and re-inviting them can often solve similar issues (1) . If you're facing issues because your account was created with GitHub and the emails match, yet you still can't join the organization, it suggests a specific conflict with how Novu handles account creation and organization joining. This situation aligns with a Discord forum discussion, where re-inviting after removal from the team page resolved the problem. However, if these steps do not resolve your issue, it would typically be recommended to contact Novu's support directly for assistance. They would be able to provide specific guidance on merging your account into the organization or resolving any conflicts preventing you from accepting the team invite. While direct contact details for customer support are not provided in these instructions, Novu's support email is generally a good point of contact for such unique issues.
Pawan Jain
Pawan Jain2mo ago
Hi @joni Could you please message me your account email?
joni
joni2mo ago
Hello! Sure! Will dm you
Pawan Jain
Pawan Jain2mo ago
@joni Just want to check if this issue is fixed? Are you able to join your organization? Do you need any help?
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