No answer for billing ticket on free plan

I opened a billing ticket 9 days ago but other than the automatic answer I didn't get anything back. I know that there are no SLAs on free plan but 9 days (and counting) seems too long, or is it normal? When could I expect a response?
3 Replies
Chaika2mo ago
I know there's been a lot of billing issues lately: and they've been behind. Were you bumping it with responses or anything, ticket number?
merp (Taiwan arc)
Damn this issue really has been a thing for over a month
Noel2mo ago
No, I didn't bump it. It's #3224313