I haven't used Neon in ~5 months. Got billed 19 USD today?
I would like a refund on a surprise charge today. 19 USD for an account I cannot manually delete (seriously guys just add this???) and have not used in ~5 months? This is not ok.
4 Replies
tame-yellow•2y ago
Hey, you should've received multiple emails as a heads up. Not to worry though, open a support ticket at this URL and support/billing will get it sorted out: https://console.neon.tech/app/projects?modal=support
conscious-sapphireOP•2y ago
I haven't seen any emails regarding this. Either way, thanks. I'll do that.
adverse-sapphire•2y ago
@ShinyPokemon Im in the same boat. Just got blindsided with a $20 bill even tho I havent use the account in months. No server activity. I immedially deleted all my databases but one and downgraded to the free plan. I would like a refund as well. When I goto the link you provided it tells me to go to discord.
tame-yellow•2y ago
Sorry about that. This means you probably had a database size above the free tier limit. Email support@neon.tech