Having repeated errors on the uploading part of the deployment

Samaritan · 2024-05-08T08:50:01.209Z

Any ides why we seem to be getting errors regularly during the uploading part of deployment? A couple of deployment IDs are 2f8fa42a-96da-4bc0-b6f9-322cf91fa970, 2454dd77-2c54-4842-802c-8a304a98113e

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SamaritanOP•5/8/24, 9:38 AM

17:09:07.846 /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:29573
17:09:07.847 throw a;
17:09:07.847 ^
17:09:07.847
17:09:07.847 FatalError: Failed to upload files. Please try again. Error: {"text":"Received a malformed response from the API","notes":[{"text":"<!DOCTYPE html>\n\n<!--[if I... (length = 7177)"},{"text":"POST /pages/assets/upload -> 524 "}],"kind":"error","name":"APIError"})
17:09:07.847 at /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:149152:13
17:09:07.847 at processTicksAndRejections (node:internal/process/task_queues:96:5)
17:09:07.847 at async run (/opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:148676:26) {
17:09:07.847 code: 1
17:09:07.847 }
17:09:07.891 Failed: upload process exited with code: 7
17:09:10.271 Failed: error uploading static assets. Check the logs above for more information. If this continues for an unknown reason, contact support: https://cfl.re/3WgEyrH
17:09:10.271 Error: Failed to publish assets. For support, join our Discord (https://discord.gg/cloudflaredev) or create a ticket and reference the deployment ID: a8b9a9e1-5508-4070-8e5f-a754cb7f747a
17:09:10.271 Note: Not all logs could be displayed, click "Download log" to view more

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SamaritanOP•5/8/24, 9:38 AM

We get logs like this

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jamuse•5/8/24, 12:23 PM

Hi @Samaritan, we've been having the same issue as well since Sunday.

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SamaritanOP•5/8/24, 12:25 PM

Had any luck on understanding why @jamuse ?

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jamuse•5/8/24, 12:26 PM

@Samaritan nope, I've asked twice here and posted in the community forum (https://community.cloudflare.com/t/cloudflare-pages-failed-to-upload-files-kind-error-name-apierror/652434) as well, but haven't gotten any responses.

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SamaritanOP•5/8/24, 12:27 PM

I'll let you know if I hear anything about it @jamuse , we've got a ticket raised with support.

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Erisa•5/8/24, 2:44 PM

Hey, I'm checking these now. @Samaritan can you share the existing ticket number?

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Erisa•5/8/24, 3:01 PM

The engineering team are investigating this

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Erisa•5/8/24, 3:03 PM

We are tracking this as an incident on our statuspage, thanks for the reports: https://www.cloudflarestatus.com/incidents/r5zhfpm31kwp

Cloudflare Pages deployment failures

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SamaritanOP•5/8/24, 3:30 PM

Thanks @Erisa | Support Engineer , the support ticket number is 3253942.

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SamaritanOP•5/8/24, 3:31 PM

Fyi @jamuse

SSamaritan Thanks @Erisa | Support Engineer , the support ticket number is 3253942.

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Erisa•5/8/24, 3:51 PM

Thanks, seems I already caught it when I was scanning the queue earlier and replied

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Erisa•5/8/24, 4:30 PM

Should be resolved, let us know if you see it again

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jamuse•5/9/24, 11:51 AM

@Erisa | Support Engineer I'm still having the issue:
deployment ID: d9a790df-f5bb-493d-8100-c014a2402465

14:33:27.829    Uploading... (3897/13694)
14:33:38.462    /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:29573
14:33:38.462                throw a;
14:33:38.462                ^
14:33:38.463    
14:33:38.463    FatalError: Failed to upload files. Please try again. Error: {"text":"Received a malformed response from the API","notes":[{"text":"<!DOCTYPE html>\n<!--[if lt IE 7]> <html class=\"no-js ie6 oldie\" lang=\"en-US\"> <![endif]-->\n<!--[if I... (length = 7176)"},{"text":"POST /pages/assets/upload -> 524 "}],"kind":"error","name":"APIError"})
14:33:38.463        at /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:149152:13
14:33:38.463        at processTicksAndRejections (node:internal/process/task_queues:96:5)
14:33:38.463        at async run (/opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:148676:26) {
14:33:38.463      code: 1
14:33:38.463    }
14:33:38.512    Failed: upload process exited with code: 7
14:33:39.467    Failed: error uploading static assets. Check the logs above for more information. If this continues for an unknown reason, contact support: https://cfl.re/3WgEyrH
14:33:39.467    Error: Failed to publish assets. For support, join our Discord (https://discord.gg/cloudflaredev) or create a ticket and reference the deployment ID: d9a790df-f5bb-493d-8100-c014a2402465

14:33:27.829    Uploading... (3897/13694)
14:33:38.462    /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:29573
14:33:38.462                throw a;
14:33:38.462                ^
14:33:38.463    
14:33:38.463    FatalError: Failed to upload files. Please try again. Error: {"text":"Received a malformed response from the API","notes":[{"text":"<!DOCTYPE html>\n<!--[if lt IE 7]> <html class=\"no-js ie6 oldie\" lang=\"en-US\"> <![endif]-->\n<!--[if I... (length = 7176)"},{"text":"POST /pages/assets/upload -> 524 "}],"kind":"error","name":"APIError"})
14:33:38.463        at /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:149152:13
14:33:38.463        at processTicksAndRejections (node:internal/process/task_queues:96:5)
14:33:38.463        at async run (/opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:148676:26) {
14:33:38.463      code: 1
14:33:38.463    }
14:33:38.512    Failed: upload process exited with code: 7
14:33:39.467    Failed: error uploading static assets. Check the logs above for more information. If this continues for an unknown reason, contact support: https://cfl.re/3WgEyrH
14:33:39.467    Error: Failed to publish assets. For support, join our Discord (https://discord.gg/cloudflaredev) or create a ticket and reference the deployment ID: d9a790df-f5bb-493d-8100-c014a2402465

14:33:27.829    Uploading... (3897/13694)
14:33:38.462    /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:29573
14:33:38.462                throw a;
14:33:38.462                ^
14:33:38.463    
14:33:38.463    FatalError: Failed to upload files. Please try again. Error: {"text":"Received a malformed response from the API","notes":[{"text":"<!DOCTYPE html>\n<!--[if lt IE 7]> <html class=\"no-js ie6 oldie\" lang=\"en-US\"> <![endif]-->\n<!--[if I... (length = 7176)"},{"text":"POST /pages/assets/upload -> 524 "}],"kind":"error","name":"APIError"})
14:33:38.463        at /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:149152:13
14:33:38.463        at processTicksAndRejections (node:internal/process/task_queues:96:5)
14:33:38.463        at async run (/opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:148676:26) {
14:33:38.463      code: 1
14:33:38.463    }
14:33:38.512    Failed: upload process exited with code: 7
14:33:39.467    Failed: error uploading static assets. Check the logs above for more information. If this continues for an unknown reason, contact support: https://cfl.re/3WgEyrH
14:33:39.467    Error: Failed to publish assets. For support, join our Discord (https://discord.gg/cloudflaredev) or create a ticket and reference the deployment ID: d9a790df-f5bb-493d-8100-c014a2402465

14:33:27.829    Uploading... (3897/13694)
14:33:38.462    /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:29573
14:33:38.462                throw a;
14:33:38.462                ^
14:33:38.463    
14:33:38.463    FatalError: Failed to upload files. Please try again. Error: {"text":"Received a malformed response from the API","notes":[{"text":"<!DOCTYPE html>\n<!--[if lt IE 7]> <html class=\"no-js ie6 oldie\" lang=\"en-US\"> <![endif]-->\n<!--[if I... (length = 7176)"},{"text":"POST /pages/assets/upload -> 524 "}],"kind":"error","name":"APIError"})
14:33:38.463        at /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:149152:13
14:33:38.463        at processTicksAndRejections (node:internal/process/task_queues:96:5)
14:33:38.463        at async run (/opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:148676:26) {
14:33:38.463      code: 1
14:33:38.463    }
14:33:38.512    Failed: upload process exited with code: 7
14:33:39.467    Failed: error uploading static assets. Check the logs above for more information. If this continues for an unknown reason, contact support: https://cfl.re/3WgEyrH
14:33:39.467    Error: Failed to publish assets. For support, join our Discord (https://discord.gg/cloudflaredev) or create a ticket and reference the deployment ID: d9a790df-f5bb-493d-8100-c014a2402465

Thanks for your help

Jjamuse @Erisa | Support Engineer I'm still having the issue: deployment ID: d9a790df-f5...

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Erisa•5/9/24, 11:53 AM

Sorry to hear that, can you DM me your account ID and email address so I can create a ticket to escalate on?

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SamaritanOP•5/28/24, 8:37 AM

Don't feel special @jamuse we are still having the issue, been 5 days without a success deploy from our production branch, 4 days since we requested an update from support. @Erisa | Support Engineer any progress on this?

SSamaritan Don't feel special @jamuse we are still having the issue, been 5 days without a ...

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Erisa•5/28/24, 8:38 AM

I really really wish that I could tell you more, but like I mentioned on the ticket it is awaiting action from engineering and despite my best efforts there is nothing I can do if engineering do not address it

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Erisa•5/28/24, 8:39 AM

I will request another update from engineering

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SamaritanOP•5/28/24, 8:42 AM

Are there any escalation steps we can take to help raise the priority?

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SamaritanOP•5/29/24, 5:40 AM

Hi @Erisa | Support Engineer just a heads up that we have moved our hosting across to Netlify until this is resolved, we couldn't get a deploy out to our production system.

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SamaritanOP•6/11/24, 2:56 AM

Any update please @Erisa?

SSamaritan Any update please @Erisa?

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Erisa•6/11/24, 8:46 AM

I dont work for Cloudflare anymore so I don't have any idea what's going on with this nor can I really help anymore, sorry

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SamaritanOP•6/17/24, 2:02 AM

Ok, thanks for replying, I'll stop bugging you in that case!

Having repeated errors on the uploading part of the deployment

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