NeonN
Neon2y ago
9 replies
worthy-azure

Member Billing Issue

Our company recently signed up to Neon. The owner of the account / project is our admin account and as a developer I have been given access to the project. The admin account has upgraded and paid for the next tier.

However, my account (still says free) keeps asking me to upgrade to access features that we already pay for.

For example, I cannot see metrics past one hour ago, even if we have a longer timeframe selected. See images for an example.

Is this a bug, or do I have to pay to upgrade my account as well
CleanShot_2024-06-01_at_01.24.412x.png
CleanShot_2024-06-01_at_01.24.562x.png
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