Member Billing Issue
Our company recently signed up to Neon. The owner of the account / project is our admin account and as a developer I have been given access to the project. The admin account has upgraded and paid for the next tier.
However, my account (still says free) keeps asking me to upgrade to access features that we already pay for.
For example, I cannot see metrics past one hour ago, even if we have a longer timeframe selected. See images for an example.
Is this a bug, or do I have to pay to upgrade my account as well
7 Replies
rival-blackOP•2y ago
I can see that we can access some paid features, such as 500 branches, but the whole system doesn't feel like Im a paid user
This experience is really not a great one for us, makes us consider moving if our team can't access basic things such as metrics
fascinating-indigo•2y ago
@Jed I’m sharing this with the product team. Can you share your project ID with me?
rival-blackOP•2y ago
old-poetry-19628556
Any update on this?
fascinating-indigo•2y ago
@Jed there is a PR open to fix it 🙂 I can't confirm when it will be released, but I assume sometime this week.
rival-blackOP•2y ago
Brilliant, thank you!
fascinating-indigo•2y ago
@Jed PRs are merged. Keep an eye out. It might not be released until later this week.
rival-blackOP•2y ago
Thanks for the update 🙂