6 replies

E-mail login Issue.

After successful Account Recovery process, I got mail from PUBG MOBILE that I can log into my account through e-mail mention during the claim but I am not getting the verification code. As suggested I tried all the recommended operations i.e
- Verified the linked email to the game account
- Whitelist the noreply@pubgmobile.com & service@pubgmobile.com
- Check spam in mailbox
- Tried after 24 hrs

The problem still persist. Please help me in this issue.
@Piston @Zobel

Solution

Resolved by the help of customer service. Thanks!

Jump to solution

Zuelle•6/6/24, 4:13 AM

Can you try to log in using the verification code method using the email you provided to the in-game customer service when submitting the account recovery request?

Shrestha PzlOP•6/6/24, 5:43 AM

I already did! I used the email provided by in-game customer service but couldn't receive the code.

Quendi•6/6/24, 2:42 PM

Try to use the email on which you received the reply from the customer service, @Shrestha Pzl.

Solution

Shrestha Pzl•6/12/24, 5:09 AM

Resolved by the help of customer service. Thanks!

Quendi•6/12/24, 2:30 PM

Glad to hear that and you're welcome!

E-mail login Issue.

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