VAN: RESTRICTION Your account does not meet the following requirements in order to play: TPM 2.0 e
PLEASE HELP
95 Replies
The VAN9002 error means your system needs TPM (Trusted Platform Module) 2.0 and Secure Boot enabled to play VALORANT. Here's what to do:
1. Ensure your Windows is up to date.
2. Enable TPM 2.0:
- Restart your PC and enter BIOS/UEFI (usually by pressing Del, F2, or Esc during startup).
- Look for TPM settings (under Security, Advanced, or similar).
- Ensure TPM is enabled.
3. Enable Secure Boot:
- In BIOS/UEFI, find the Secure Boot setting (likely under Boot or Security).
- Ensure Secure Boot is enabled.
Caution: Enabling Secure Boot on systems with Legacy BIOS (MBR) can make Windows unbootable. Make sure your system is using UEFI mode.
Additional details can be found here:
- TPM and Secure Boot Guide
For further assistance, visit the Riot Support site or submit a ticket if needed.
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SS
wait
i tried what i could Ur my last hope
Windows key + r -> tpm.msc
Windows key + r -> msinfo32
Please send images of both so we can better support
hold on i get you tool for it
it will work????????
?
https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81900.exe
download this then upgrade it to 2.0
https://support.hp.com/nz-en/document/c05381064
documentation
i just did next and install
the pop up is gone
wait for it to open
there is this new folder
with tpmconfig and tpmconfig64
open it
TPMConfig64
one
run the upper one
same
err
what does log file say
send dd
when i opened it they both created a txt file
ss of txt file?
yep
Sent
here in this first clear the tpm
how from the bios>
??
?
nope in tpm.msc
Done
Done
but same error
@911 Tech Support :Brim_Pensive:
@jidat lost some braincells after some incident can you help him out too
oh you mean you cleared the tpm okay
now upgrade using the TPMConfig64
I did I am still getting the same err
@911 Tech Support
@jidat
Did you restart your computer after?
the tpm think didnt work
tpm upgrade thing didnt work
yes tho
win+r, tpm.msc, send a photo
...
i did alr
Send again
also the system inf
whyyy
ok
take again
or the old one?
just took it
@Saucywan
Tech Support :Sage_Heart:
[Don't Ping Me]
sorry but ive beeen trying since 2 days
SENT....
Please stop pinging me
sorry
but the staff just keeps getting off after eacch msg
SEE.....
What?
now waht?
dont be angry sorry
REally
mr. saucywan the ss is sent pls proceed
Can you try running the TPMConfig.exe
ok
the one that guy made me download?
Yes
ok
proceed..
:Brim_Pensive:
Please delete the folder
ok
And then download it again from the downloaded file at the URL:
https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81900.exe
its gone
Done
Then go back to the same place and try to run the file again
:val_HeyApple:
Same
hey
🥺
Then your pc does not support the version 2.0
Hi babes
You'll have to contact riot to drop the restriction
so i cant play?
how to?
will they drop it?
or is it just a shot in the dark?
Hm the pc is in the supported list tho
I would try updating the bios then trying to update the tpm
i did update the bios
tho
but then i resetted my pc
if it chnges anyth
Written the support ticket
It's only at the bottom of it
It's not in the actual list
..?/
Aren't those the "affected systems"?
Will they drop it or is it just a try ??
It's a chance for them to drop
^
If you actually go to the drivers page for the specific system it isn't there
if they dont i cannot play on in this system
But for systems that are supported it is in the security driver section
Correct
😢 sad story 👆
When will i get the restriction :val_Hampter:
is it 50/50 that they lift?
Hm in cases like these they usually should lift it
ok
will the response be here till 2 days?
or like how many.
Hm should get a reply within 3 days
Also
Show them ur msinfo32 and tpm.msc in the first message
?
too late or i can add it?
If u have alrdy sent the message then just wait for a reply
Adding anything will make the reply take longer
ok
vangaurd is a good anticheat but with the errors it brings its shit
tbh
nice game tho
and anti cheat
Hm its not rly an error
whats it?
Its intentional usually
oh
its because of cheaters
like you @vedant?
more than likely
Not necessarily
100%
The restriction is designed to stop cheaters. But it's not imposed because you are cheating
Cap Bruh
He cheating
Welp
OK, that’s your opinion + didn’t ask
U r soo cool sensei
Thank you