Novu•2y ago

I have an issue where the translation file is not applied to the template while other ones work fine

I hitting rock a translation file, it is just not displaying the translations only the key names, I am clueless on the reason why, the only thing that came up to my mind is that the new translation file is in the second page of translations files list...

Ask Inkeep•6/11/24, 12:06 PM

Hi @jvinga, I'm an AI assistant for Novu. While a team member reviews this question, I'll see if I can find relevant sources for your question.

Ask Inkeep•6/11/24, 12:06 PM

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While I generate an answer, here are some sources that might be helpful:

Translations
Content Management
Vue E-mail
What is Novu?
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Ask Inkeep•6/11/24, 12:06 PM

Answer

To troubleshoot and resolve issues with translation files not being applied to templates in Novu, consider the following steps:

Check if the Translation Group and Keys are Correct: Ensure that the translation group name and keys used in your template match exactly with those in your translation files. The correct usage syntax is {{i18n "translationGroupName.translationKey"}}{{i18n "translationGroupName.translationKey"}} (1) .
Verify the Translation Files: Make sure that your translation files are correctly formatted and uploaded. You might want to re-upload the files and ensure that they are correctly associated with the intended languages .
Translation Management UI: The translation management interface allows you to preview translations. Make sure the translations are previewed correctly in this interface. This confirms that your translations are recognized by the system (2) .
Pagination Issue: If your new translation file is on the second page of the translation files list, ensure that it is properly indexed and accessible. Navigate through the translation management UI to verify that all files are accessible and correctly listed.

Here's a summarized list of checks:

Ensure correct syntax in templates using {{i18n "translationGroupName.translationKey"}}{{i18n "translationGroupName.translationKey"}} (1) .
Confirm that uploaded translation files are correctly formatted and are for the right target languages .
Use the preview feature in the translation management UI to verify translations are correctly recognized (2) .
Che

Ask Inkeep•6/11/24, 12:06 PM

ck all pages in the translation files list to ensure your new file is correctly indexed and accessible .

If the problem persists even after these checks, consider re-uploading the translation files or creating a new translation group to see if that resolves the issue.

Sources
[1] Translations
[2] Translation Management Improvements, Digest Filters, Deprecation of Notifire Packages and more - Novu

AAsk Inkeep ck all pages in the translation files list to ensure your new file is correctly ...

Ask InkeepAPP•6/11/24, 12:14 PM

Got it. Tagging @Support for additional help.

Johan V.OP•6/12/24, 8:33 PM

any update?

AAsk Inkeep ck all pages in the translation files list to ensure your new file is correctly ...

Ask InkeepAPP•6/14/24, 12:12 AM

Got it. Tagging @Support for additional help.

Pawan Jain•6/19/24, 5:53 AM

Hi @jvinga

Sorry for delayed response.

Mind sharing some screenshot or screen recording of the issue?
Please share your environmentId as well
it will help us in debugging the issue

Johan V.OP•8/13/24, 7:50 PM

Still not working

Johan V.OP•8/13/24, 7:52 PM

env id: 64b703eb90b5785d47345780

Johan V.OP•8/13/24, 7:52 PM

In the meantime we went for hardcoding values instead of using translations but coming back to update them, the issue still persist

Pawan Jain•8/14/24, 5:38 AM

@jvinga

Correct syntax is

{{i18n "order-created-teams.summary"}}

{{i18n "order-created-teams.summary"}}

Johan V.OP•8/14/24, 6:09 PM

I know it doesnt work...we have templates with translations working but these one doesnt pick up

Johan V.OP•8/14/24, 6:11 PM

Johan V.OP•8/20/24, 11:15 AM

any clue?

Novu_Bot•8/20/24, 11:15 AM

@jvinga, you just advanced to level 3!

Pawan Jain•8/21/24, 12:13 PM

@jvinga

Pawan Jain•8/21/24, 12:13 PM

Sending you a message

Johan V.OP•9/27/24, 11:59 AM

Are we the only one with that issue?

I have an issue where the translation file is not applied to the template while other ones work fine

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