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Novu2mo ago
faouzi

Increase limitation or this month

We are trying to test novu and we get spammed by a bot that break our novu limit Anyone can reset the limit like that we can continue our free testing?
10 Replies
Ask Inkeep
Ask Inkeep2mo ago
Hi @faouzi, I'm an AI assistant for Novu. While a team member reviews this question, I'll see if I can find relevant sources for your question. ----------------------------- While I generate an answer, here are some sources that might be helpful: * Mattermost * API Rate Limiting * Novu Providers * Frequently Asked Questions -----------------------------
Ask Inkeep
Ask Inkeep2mo ago
Answer To address the issue of reaching the rate limit during your testing phase due to bot activity, you can consider a few strategies: 1. Rate Limiting Configuration: Novu's API implements a rate limiting mechanism where different plans have specific request limits. For instance, the free tier allows 60 requests per second for event triggers (1) . If these limits are consistently being exceeded, consider implementing additional internal rate limiting on your end to prevent abuse by bots. 2. Requesting a Limit Increase: For substantial testing or higher usage requirements, you might consider upgrading to a business plan which offers higher rate limits (600 requests per second for event triggers). However, this involves additional costs. 3. Resetting Limits: Directly resetting or increasing limits on the free tier is typically not supported without upgrading to a higher tier. If the bot activity represents a significant issue, it's advisable to implement bot detection and mitigation strategies on your application to prevent such abuse. 4. Contacting Support: If the situation is exceptional, reaching out to Novu's support might provide specific guidance or temporary relief, especially if the bot activity is hindering your evaluation of the service. Remember, consistently hitting rate limits might indicate a need to reassess the application's notification strategy or consider a plan upgrade for higher limits to accommodate your usage patterns. For more detailed information on rate limiting and handling higher volumes of requests, you can refer to the Novu documentation on API rate limiting.
Ask Inkeep
Ask Inkeep2mo ago
Got it. Tagging @Support for additional help.
faouzi
faouzi2mo ago
email address : faouzi@finnt.com
Tomer Barnea
Tomer Barnea2mo ago
Hey @faouzi let me add here @Pawan Jain and @Ryan Reynolds to reach out to you over email.
faouzi
faouzi5w ago
thank you i didnt receive any email from novu Can you please remove the limitation on my account for this month like that we can continue testing
Tomer Barnea
Tomer Barnea5w ago
Hey @faouzi I can't help here, I have asked @Ryan Reynolds and @Pawan Jain to help out here. They should be available tomorrow. Apologies for the delay.
Pawan Jain
Pawan Jain5w ago
@faouzi I see you are user with email faouzi@finnt.com member of three orgs. Could you please share environmentId from api keys page of which organization you want to increase limit 🙂
Tomer Barnea
Tomer Barnea5w ago
Please don't do it here, only over email, those are private.
Pawan Jain
Pawan Jain5w ago
Sure