R
Railwayβ€’3d ago
Fendy

BANNED ACCOUNT

Hi! My railway account is banned bcs i deleted and re-created the same account to get the free trial. I am a student, that's why i'm looking for a free one, i do not know if it will make my account's banned. May you help me to re-open the banned, please? i'd pretty sure i will pay and upgrade to hobby or pro. I need it cause i have to deploy my thesis website, i will be final thesis exam soon. Would you mind to help me soon? I have already contact you by email (team@railway.app) and discussion in Railway Help. I need your help please. Thank you
Solution:
just spoke with the team about this, but unfortunately they cannot lift the ban, you were multi-accounting on the trial plan and that is a clear violation of the fair use policy under trial plan abuse - https://railway.app/legal/fair-use
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7 Replies
Percy
Percyβ€’3d ago
Project ID: N/A
Fendy
Fendyβ€’3d ago
N/A
Solution
Brody
Brodyβ€’3d ago
just spoke with the team about this, but unfortunately they cannot lift the ban, you were multi-accounting on the trial plan and that is a clear violation of the fair use policy under trial plan abuse - https://railway.app/legal/fair-use
Fendy
Fendyβ€’3d ago
how to speak with the team bro? how may i contact them? Yeah i didn't know it's not allowed to do that. That's why i'd pay and i want my account back @Brody
Brody
Brodyβ€’3d ago
i have spoken with the team personally and it was their decision, i'm sorry about your situation but the ban stands
Fendy
Fendyβ€’3d ago
but why bro? I have read what you sent me about legal fair use just now and i won't do that anymore. I just want my account back and i would upgrade to hobby/pro. For my thesis bro. Won't you help me?πŸ™πŸ»
Brody
Brodyβ€’3d ago
it is not my decision, and the decision has already been reached