My account was hacked and linked to Unknown Social Media and phone number
Dear PUBG Team, I recently download pubg mobile again and login through my linked Email & Facebook (I have linked my account to my email and Facebook since the day 1 I played the game). After I login, I found that someone linked my account to an unknown Facebook, Google and phone number, and keep login in my account. I have send request to the CS in game, and it was rejected. I can't remember exactly when I login the game last time (all I can remember was i log in to the game when Godzilla Vs Kong Event) and also I forgot the ranking. So I may get some questions or information wrong, but you can see that I have linked my account to my email
UID: 511869685
Please help me, I dont know what to do to get my account back : (
UID: 511869685
Please help me, I dont know what to do to get my account back : (
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Similar Threads
Was this page helpful?
