DPlease do not use languages other than English, @Blueozz. You may refer to our regional communities for other languages.
BGood day, look, you keep rejecting my requests after saving your account. The person who entered the game with this e-mail address received a message saying that I have been playing this simple game for nearly 2 years, but the e-mail address has been entered into his account. Somehow he did it without leaving the email that linked another phone number and I can't change the phone but he can keep me out. Ask him for the code through the mail process. Will he be able to send it? I am logging in from Turkey, using this e-mail address from the first registration moment. Who is the correct phone number? +905532478031. You have driven me crazy. I can't even remove my e-mail address from my own account. Damn it. Please fix this.
.Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
