Conditional Logic For Lead Generation

Hi, I am trying to create a conditional logic that if user has already filled the information than it will get a confirmation message with the previously filled details with buttons "Yes" & "No". If the user selects Yes than it will end with a Thank You message and If "No" then it will start the bot again. Will this work for WhatsApp as well as for Website based bot?

Is that flow developed here is correct?
Incase of website, how will the bot understand if it is the same user who connected earlier?
How WhatsApp bot will understand the same? For WhatsApp I think the same number can be one of the factor to determine it but how can I fetch that number at the back-end to help the bot understand it?
image.png
Was this page helpful?