I don't know what to do anymore, I'm desperate
I need urgent help I don't know what to do anymore my account was hacked stolen no idea what exactly happened! Support tells me : We have checked if the previous customer service has submitted an appeal for you, and the current result is [Rejected]. On Reddit they also tell me that it's not my account! But it's my account that I created years ago and invested a lot of money in, but I can't get it back, I don't understand it, I'm totally desperate and don't know what else to do! Can you help me or do you have any advice for me? I can prove everything and prove that it is my account why does nobody help me anyway?
Solution
Hello, @Merlins!
Please understand that we only provide community support through this platform, and we unfortunately may not be able to help you any further with lost or stolen accounts through here.
As you have already received a response from the in-game customer service and through the official support subreddit, we unfortunately cannot help you any further.
Should you require further assistance with this, please feel free to reach out the in-game customer service again.
Please know that an unsuccessful account recovery claim can result from providing insufficient details about your account, or trying to submit the account recovery request from an unfamiliar device. We recommend that you provide all the accurate and required details, and make sure to submit the request from a device that you use more often to log into your PUBG MOBILE account.
Please understand that we only provide community support through this platform, and we unfortunately may not be able to help you any further with lost or stolen accounts through here.
As you have already received a response from the in-game customer service and through the official support subreddit, we unfortunately cannot help you any further.
Should you require further assistance with this, please feel free to reach out the in-game customer service again.
Please know that an unsuccessful account recovery claim can result from providing insufficient details about your account, or trying to submit the account recovery request from an unfamiliar device. We recommend that you provide all the accurate and required details, and make sure to submit the request from a device that you use more often to log into your PUBG MOBILE account.
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