Paid for business subscription but account still reflected as free plan

I have paid for 1 year business subscription for my domain um.ac.id but still reflected as a free plan. I bought business subscription so that I can use partial CNAME setup to keep the authoritative DNS on my end. Please cloudflare staf on discord assist me in upgrading my account from free to business as currently the support I have as a free account is limited to community and discord only.