Account suspended
Hi PUBG,
I started playing PUBG in Season 10 (2019) and really enjoyed the game. After buying a mid-range laptop, I tried playing PUBG on it to experience 90fps, but after two matches, I was kicked out. When I logged back in on my mobile, I saw my account was suspended until 2033 for violating rules. I think it was because I switched to an emulator from mobile.
I was disappointed and stopped playing for a year. After my friends encouraged me, I submitted a claim, but I didn't receive a response after 5 days. I’m asking if there’s anything PUBG can do to help with my account.
Thank you.
I started playing PUBG in Season 10 (2019) and really enjoyed the game. After buying a mid-range laptop, I tried playing PUBG on it to experience 90fps, but after two matches, I was kicked out. When I logged back in on my mobile, I saw my account was suspended until 2033 for violating rules. I think it was because I switched to an emulator from mobile.
I was disappointed and stopped playing for a year. After my friends encouraged me, I submitted a claim, but I didn't receive a response after 5 days. I’m asking if there’s anything PUBG can do to help with my account.
Thank you.
Solution
It looks like the claim you submitted has been declined. If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to service@pubgmobile.com.
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit.
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit.
