NEON P0 ERROR
We have a terrible data issue that is a P0 blocker for our business.
I checked my main database tables today and saw that the data is all wrong. When I looked at the snapshot branches I took from the last 3 days, the data was correct.
I don't have a way to see the audit trail of actions taken against the database so have no way of knowing what happened. I did not personally make any changes to my Neon DB over the last week.
Can someone please please please help us look? We're completely stopped.
4 Replies
sensitive-blue•14mo ago
Hey! Sorry to hear that you ran into this issue. Have you created a support ticket?
I don't have a way to see the audit trail of actions taken against the databaseUnfortunately we currently don't support this feature
fascinating-indigoOP•14mo ago
do you guys have insight into the audit trail on your end at least?
i.e. if we create a support ticket
also is the admin of the project the only individiaul who can create a support ticket? I can't find where to create one @Mahmoud
sensitive-blue•14mo ago
Hmm, are you using project sharing?
you can email support@neon.tech
But make sure to include as much information + context as possible about your project
fascinating-indigoOP•14mo ago
thank you @Mahmoud will do so ASAP