Need #help manually from the support center
Hello,
I have been away from the game for a long time. Recently, I tried to log in to my account, but it shows that two-step verification has been turned on. As far as I remember, I never entered my phone number to verify my account, but now it is showing a random number that has been linked. I am unable to access my account. I need manual support. Please help me resolve this issue.
IGN: 5150620984
Note: My Gmail is still linked with the account but for the secondary verification I can't do anything with it
( This screenshot was taken so long ago when I used to play regularly)
I have been away from the game for a long time. Recently, I tried to log in to my account, but it shows that two-step verification has been turned on. As far as I remember, I never entered my phone number to verify my account, but now it is showing a random number that has been linked. I am unable to access my account. I need manual support. Please help me resolve this issue.
IGN: 5150620984
Note: My Gmail is still linked with the account but for the secondary verification I can't do anything with it
( This screenshot was taken so long ago when I used to play regularly)
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
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