Hello, I have been away from the game for a long time. Recently, I tried to log in to my account, but it shows that two-step verification has been turned on. As far as I remember, I never entered my phone number to verify my account, but now it is showing a random number that has been linked. I am unable to access my account. I need manual support. Please help me resolve this issue. IGN: 5150620984
Note: My Gmail is still linked with the account but for the secondary verification I can't do anything with it
( This screenshot was taken so long ago when I used to play regularly)
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.