Unable to fill claim form
I'm unable to fill out a claim form for my hacked account as it says "failed to fetch data, please try again later (30400101)" everytime I've tried filling out the form in the past 3 months. I kinda forget to comeback and try again in a while but everytime I comeback it shows this error.
uid: 5239488576
Solution:Jump to solution
We are unable to assist you any further through the community. Please contact the customer service if you still need assistance.
11 Replies
Have you tried using the nickname option?
yea same notice appeared
any updates?
or suggestions?
@zieeyy lover🐬 ?
We will try to get a confirmation regarding this issue and get back to you if we have more information @Raguyru.
cool
Hello! Just to keep you in the loop, we have already forwarded your case but there hasn't been an update on it yet. We will let you know when there is an update.
Hello @Raguyru! Could you try and see if you are able to submit an account recovery request now?
I submitted and it got rejected
I'm assuming it's getting rejected as I haven't had access to the account in over a year and the recovery form requests information from the past 6 months
I've submitted a request on the reddit as well
Would appreciate if you could follow up with error with my case as this is completely different than normal as I was not even able to submit a claim form when i lost the account
refer: red dit.com/r/PUBGM_Support/comments/1gtck8u/account_recovery_claim_appeal/
@delfin can you help me follow up on this?
red dit.com/r/PUBGM_Support/comments/1gtck8u/comment/lyuvu34
You can refer to this response provided by the PUBG MOBILE Operations Team. Feel free to reach out to the customer service if you need further assistance.
im tryna say you aren't able to confirm that because maybe its been a year since ive last logged into my account and i wasnt able to even fill out a claim request
i can provide info from when i created the account to prove im the owner
i got like videos on instagram & youtube with me logged on the account
Solution
We are unable to assist you any further through the community. Please contact the customer service if you still need assistance.
where can i contact customer service
like can I get an email address I can write to?
Of course! You can either contact them in-game or by sending an email to [email protected].