Account have been hack but not entirely
i quit the game at 2020.
this year 2024 there is a hacker hacked my account. the hacker has unlinked my faceboook account and linked his own email address on my account.
i already filed claim but it fail because all the specific answer i dont know how to answer them since most of the question is asking what rank match i was playing for the past few weeks or months.
i can still log in because the account still binding on my google play.
basically right now i am sharing the account with a hacker.
this account got ban once due to the hacker use my account to cheat.
it got unban recently.
what should i do?
this year 2024 there is a hacker hacked my account. the hacker has unlinked my faceboook account and linked his own email address on my account.
i already filed claim but it fail because all the specific answer i dont know how to answer them since most of the question is asking what rank match i was playing for the past few weeks or months.
i can still log in because the account still binding on my google play.
basically right now i am sharing the account with a hacker.
this account got ban once due to the hacker use my account to cheat.
it got unban recently.
what should i do?
Solution
Hello, @onosaka koike aka 小野坂小池!
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the results after receiving a response, you may submit a support request through official support subreddit with your numeric user identification and a detailed description of the issue.
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the results after receiving a response, you may submit a support request through official support subreddit with your numeric user identification and a detailed description of the issue.
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