Account Banned

My PUBG Mobile account was banned for a week while in an Arena Training match after lagging out of the game and being logged out. Once I go to log in it says my accounts banned for modifying or coding the game. I have no access to mods and have always been completely against them. If you can’t play the game fair then You shouldn’t be playing it. I’m not using any mods or hacks and I believe it’s an error within the system but I don’t know what to do to remove the penalty. When I make a claim it never works and is declined every time. I’ve been banned for a day for lagging out of a match and coming back in and was banned. I have a lot of money in this account and don’t want this happening again and potentially banned for 10 years for lagging. What do I do? I was so close to conqueror, it’s kind of a slap in the face that this happens as it gets further away every day, now I have to wait a week for lagging… all the grinding time i spent was wasted now. 😔
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Solution:
Hello, @ᴄʀʏᴘᴛ ™! Accounts are suspended for violating PUBG MOBILE's terms of service . Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension. If you have any objections to claim results, please contact the customer service through in-game or through this email: [email protected]....
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3 Replies
ᴄʀʏᴘᴛ ™
I really don’t know what to do and I’m afraid my account will be lost due to this problem being repetitive. Every time I’ve filed claims about the same problem it’s always declining my claims. I can take screenshots, send videos, even have witnesses to say I have not used any exploits or cheats playing PUBG. I’ve been a player for 6 years, I come back after a couple years off and just recently this has started happening more frequently than normal. I used to get banned for lagging a while ago but it never banned me for a week, it was always 10 minutes or at most a day. I’m confused why it’s a week, and why it keeps happening. I don’t know if there’s any way to revoke this or not. Can someone help please
Solution
Quendi
Quendi7d ago
Hello, @ᴄʀʏᴘᴛ ™! Accounts are suspended for violating PUBG MOBILE's terms of service . Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension. If you have any objections to claim results, please contact the customer service through in-game or through this email: [email protected].
ᴄʀʏᴘᴛ ™
This never works for me but I’ll try again. Thanks for taking time to respond 🖤 @delfin🐬 closed my recent thread to send me back to this, and you proved my entire point. Useless.
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