Can't Download anything
Bonjour Bonjour,
just installed HEXOS from truenas for simplicity. But now I can't download anything from immich.
Details:
uploaded my phone and previous install's photo manually also uploaded from another laptop that had more pictures not saved yet. Now it all shows up no issues there. But if I try to download any picture from any timeframe it does not work.
In browsers: Tried chrome, firefox, safari. Clearing cache, disabling plugins and add-ons, tried incognito mode. But at the end of the day they all do the same it shows "downloading 100% 79B but nothing downloads. (the photo is also not 79Bytes)
On IMMICH app on IOS (latest version) I get: "Asset download for IMG_0000 failed" Details Status: 500 Internal server error. Status code 500 from ShareService. and another one that says Error precaching next image: HTTP exception.
Hardware: 3600XT/16Go DDR4/2x1TB SSD (mirror)
IMMICH Version: 1.7.8
Tried restarting services and whole server. Restarted individual devices. does not work either.
6 Replies
:wave: Hey @MaMsGaminG,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Please post the logs from the immich-server container
/cslose
Why do you want to close this after we ask you to share some logs?
Thanks Daniel ! I ended up bricking my install so I reinstalled . It is all working on the re-install. Didn't want to waste anyone's time. Thanks !
Ah got it. Glad you figured it out! :)