Immich server disconnect repeatedly
Immich app just wont connect to server even when web app shows server is running. When it works it is fine but it suddenly stops uploading without any reason and doesn't connect even when i am in the app
10 Replies
:wave: Hey @dungen_master,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.How are you connecting to the server?
it should do it automatically right
Zeus means what sort of address are you putting into the app, what things are in the network between the app and the server (eg a reverse proxy or such), etc
address is correct, i logged in even backed up some files, but it just stops after few minutes i dont know why,, i had setup immich on my phone as well as tab both stopped backup after few minutes so its definitely server side issue and not app side issue, also web app for some reason shows that server is running which might also be correct without which web app wouldn't even load in 1st place. I am not using any type of reverse proxy, just straight away ip address/api
my main issue is that it just stops backup after few minutes, and it is simultaneously for both on app and tab
Can you post the server logs, compose file, etc?
Please post screenshot of the full sever URL with port, you can blank out the last 1-2 digits of the IP if you want
I am using a snap package not a docker container. I think i resolved the issue by changing my ip to static , even though dynamic wasnt really changing the ip
The snap package is unofficial and we can't really provide support for it
Thanks, maybe i will switch to docker in few days, will use immich-go to transfer all the photos to this server,