18 Replies
:wave: Hey @1Poireau,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:You clearly haven't provided relevant information as the bot asked you to
I have installed this on Yunohost (a GUI servers OS based on Debian) so i don't have all the informations
Logs at least?
Without that it's literally impossible to figure out what's going on
(i'm sorry i'm a newbie to server management)
Oof. That my friend is why most of those supposedly "easy" NAS/server systems are so much worse and more complicated
You'll need to figure out how to get application logs there, I have no clue tbh
I have a log file with the mobile app but i don't know if i can share it here, if it contains some private informations ?
You mean in the Immich mobile app?
The file when I click to share
Yeah that's not of interest here
We need server logs
Ah
Do you know how to find the logs you are looking for ?
Or can you explain to me how to uses these commands ?
I literally told you I don't 😅
.
.
Ok i see
That's the problem with these type of OS, when everything works well, it's great, speed to setup. But when i want to troubleshoot/modify some things it takes a lot of time
Exactly ^ :P
This seems more like a case for yunohost support
Go ham and just do
find / -name docker -type f