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Immich5mo ago
Sylaan

Photos moved to new phone are not recognized by the app as being present

I am running a the latest version of Immich as of now (1.122.2) and I used to have a Samsung Galaxy S9. Everything worked fine, I had around 6000 images on the old phone, all sync'ed correctly, available in the web GUI and also on the phone. I recently changed my phone, upgaded to a Samsung S24 and the Samsung migration tool also copied all photos/videos from the old phone. The problem is that the app on the new phone does not see to recognize the images/videos which were copied. In the album selection screen in the app, I have selected the "Camera" folder (where I have thousands of images) and I believe that on first app run, it tried to upload them and failed due to them being duplicates on the server (which make sense, they were there already from the old phone). Now the old images on the new S24 are only displayed with a cloud icon (without the checkmark inside), which means they are only available on the server. I can view them but only when the phone has internet access. It only shows a total of 57 assets in the "Backup" screen (presumably the new photos I made on the new phone) and also 57 assets backed up. The old images are viewable offline just fine with the phone's Gallery app, so they are definitely there. Any idea what is going on ? Something I did wrong when migrating the photos ? I don't know if the S24 does something different in the way it saves the images, or if the migration tool did something strange. Any help is appreciated, thank you.
7 Replies
Immich
Immich5mo ago
:wave: Hey @Sylaan, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Zeus
Zeus5mo ago
Hello, this is the expected behavior. I don’t think immich is able to “re import ” the moved over photos. As you said it detected the duplicates and skipped re uploading The offline mode may be improved in the future
Sylaan
SylaanOP5mo ago
Thanks for the answer, glad to hear it could be improved in the future. The only inconsistent thing I see is that on first run, the app does detect the thousands of moved images and attempts to upload each one of them. The server logs clearly shows the duplicates, and doesn't do anything (as expected). But then somehow the app then "forgets" those images exist.
Zeus
Zeus5mo ago
Yes, that’s the expected behavior since they already exist in the cloud
Sylaan
SylaanOP5mo ago
Yes, I get that and it's normal. I just don't understand what the difference is between the moved photos and the 57 "new" photos I made on the new phone since the app was installed. They are in the same "folder" on the phone ("Camera") as the moved photos, should be treated the same. I think.
bo0tzz
bo0tzz5mo ago
The app's upload mechanism isn't fully in line with the dedupe mechanism yet. It just tries to upload it, the server says "this is a duplicate" and the app marks it as something that shouldn't get uploaded anymore The behaviour you're looking for, of linking the local file with the one on the server, will come in a later refactor It basically requires doing the deduplication mechanism on the client
Sylaan
SylaanOP5mo ago
Alright, fair enough, thanks for the explanation. I can definitely wait, awesome project 👍

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