Sylaan
IImmich
•Created by Sylaan on 12/9/2024 in #help-desk-support
Photos moved to new phone are not recognized by the app as being present
I am running a the latest version of Immich as of now (1.122.2) and I used to have a Samsung Galaxy S9. Everything worked fine, I had around 6000 images on the old phone, all sync'ed correctly, available in the web GUI and also on the phone.
I recently changed my phone, upgaded to a Samsung S24 and the Samsung migration tool also copied all photos/videos from the old phone. The problem is that the app on the new phone does not see to recognize the images/videos which were copied. In the album selection screen in the app, I have selected the "Camera" folder (where I have thousands of images) and I believe that on first app run, it tried to upload them and failed due to them being duplicates on the server (which make sense, they were there already from the old phone).
Now the old images on the new S24 are only displayed with a cloud icon (without the checkmark inside), which means they are only available on the server. I can view them but only when the phone has internet access. It only shows a total of 57 assets in the "Backup" screen (presumably the new photos I made on the new phone) and also 57 assets backed up. The old images are viewable offline just fine with the phone's Gallery app, so they are definitely there.
Any idea what is going on ? Something I did wrong when migrating the photos ? I don't know if the S24 does something different in the way it saves the images, or if the migration tool did something strange.
Any help is appreciated, thank you.
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