Error to import photos from iPhone
Hi
I am not able to backup specific photos. It’s stuck all the app . Attaching error
17 Replies
:wave: Hey @roisec,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.@Zeus Can you help me?
@bo0tzz can you help me plz?
Do not randomly ping people
Oh sorry
There's a bunch of us who keep an eye on this channel and we'll help you when we have time
Ok sorry
Those photos are likely corrupted
Ok what could I do ? I don’t know how to delete them.
In the error warning message, there is the file name and file created time. You should track them down from the Apple gallery and delte them
The app is stuck . And now I don’t see any logs
Do have an option to find the problematic assets
You can see the log in the screenshot you posted above
But those should cause stuck or anything, you are probably running into different issues
Are you connecting through dns or local ip and if you are using CloudFlare tunnel?
I am using it locally
Why?
Can you show where do you indicate that the progress is stuck?
The ui is not responding regularly.
Every seconds the ui and the app entirely is not responding.
In addition, it’s harmful the battery.
@Alex
No need to ping Alex
Can you show where do you indicate that the progress is stuck?
The iPhone app is stuck .
I able to share screen recording soon .