Login issues
Hi i just bought a new device, i tried to login to my old account via “forgot password” menu on e-mail & number.
I clicked on obtain and done the captcha, but they never send me the verification e-mail or text.
Any solution to this issue, please let me know.
Thank you in advance
Solution:Jump to solution
Hello, @d.!
If you are unable to receive the verification code, we recommend checking the following:
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4 Replies
I have login issues with facebook
Solution
Hello, @d.!
If you are unable to receive the verification code, we recommend checking the following:
1. Please ensure that the email address you entered is the same as the one you have linked with your game account.
2. Please check whether you did not blacklist these 2 email accounts, "[email protected]" and "[email protected]."
3. Please check whether the verification code is in your spam folder.
4. Please avoid requesting a verification code too frequently. If you have already made multiple attempts to request a code, we recommend waiting a while (at least 24 hours) before trying again.
If the problem persists, please reach out to the in-game customer service for further assistance.
Note: If the page where you submit the claim does not have an option to upload screenshots, please save the screenshot or video first and upload it to a website which can provide a shareable link (we recommend setting the link's permissions to public), then include the link when submitting your claim.
Hiii, sorry to bother your time
Here’s the details regarding my problem
1. Yes i spell my e-mail and mobile numbers correctly. How do i know?
2. I get a verification code in my e-mail to contact in-game customer support where-as i don’t get any regarding my login issues.
You may log in with your other account first and then contact customer service through your account settings using the Customer Service option located at the bottom. You may also try to send an email to [email protected] with the details of the issue and your numeric user identification.