Immich•5mo ago

Deleted `\thumbs\.immich` whilst clearing up thumbs folder - immich wont start

I had "image missing" icons for some thumbnails and regenerating thumbails didnt fix it so i cleared the thumbnails folder but accidentally deleted the .immich file in that location. how can i generate this file again?

microservices worker error: Error: Failed to read "<UPLOAD_LOCATION>/thumbs/.immich - Please see https://immich.app/docs/administration/system-integrity#folder-checks for more information."
microservices worker exited with code 1
Killing api process

microservices worker error: Error: Failed to read "<UPLOAD_LOCATION>/thumbs/.immich - Please see https://immich.app/docs/administration/system-integrity#folder-checks for more information."
microservices worker exited with code 1
Killing api process

20 Replies

Immich•5mo ago

:wave: Hey @TheGreenWheel, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

bo0tzz•5mo ago

touch .immich

TheGreenWheelOP•5mo ago

will this generate the missing file? or is this a way to generate some logs i cannot enter this command in the container as the container is in a restart loop due to the missing file if you could give some more context that would be fab. i cdd into the location the file should be and entered touch .immich

administrator@docker-v7-cloud-document:/mnt/General_Storage/Server_Cache/Immich_Cache/Image_Upload/thumbs$ ls
administrator@docker-v7-cloud-document:/mnt/General_Storage/Server_Cache/Immich_Cache/Image_Upload/thumbs$ touch .immich
administrator@docker-v7-cloud-document:/mnt/General_Storage/Server_Cache/Immich_Cache/Image_Upload/thumbs$ ls
administrator@docker-v7-cloud-document:/mnt/General_Storage/Server_Cache/Immich_Cache/Image_Upload/thumbs$

administrator@docker-v7-cloud-document:/mnt/General_Storage/Server_Cache/Immich_Cache/Image_Upload/thumbs$ ls
administrator@docker-v7-cloud-document:/mnt/General_Storage/Server_Cache/Immich_Cache/Image_Upload/thumbs$ touch .immich
administrator@docker-v7-cloud-document:/mnt/General_Storage/Server_Cache/Immich_Cache/Image_Upload/thumbs$ ls
administrator@docker-v7-cloud-document:/mnt/General_Storage/Server_Cache/Immich_Cache/Image_Upload/thumbs$

nothing was generated

bo0tzz•5mo ago

ls -a Files starting with a dot are hidden

TheGreenWheelOP•5mo ago

administrator@docker-v7-cloud-document:/mnt/General_Storage/Server_Cache/Immich_Cache/Image_Upload/thumbs$ ls -a
.  ..  .immich
administrator@docker-v7-cloud-document:/mnt/General_Storage/Server_Cache/Immich_Cache/Image_Upload/thumbs$

administrator@docker-v7-cloud-document:/mnt/General_Storage/Server_Cache/Immich_Cache/Image_Upload/thumbs$ ls -a
.  ..  .immich
administrator@docker-v7-cloud-document:/mnt/General_Storage/Server_Cache/Immich_Cache/Image_Upload/thumbs$

oo there is a file in there now, ill restart the container i still get a boot loop and the same crash

[Nest] 7  - 12/15/2024, 9:18:41 PM     LOG [Microservices:StorageService] Verifying system mount folder checks, current state: {"mountFiles":true,"mountChecks":{"thumbs":true,"upload":true,"backups":true,"library":true,"profile":true,"encoded-video":true}}
[Nest] 7  - 12/15/2024, 9:18:41 PM   ERROR [Microservices:StorageService] Failed to read upload/thumbs/.immich: Error: EISDIR: illegal operation on a directory, read
microservices worker error: Error: Failed to read "<UPLOAD_LOCATION>/thumbs/.immich - Please see https://immich.app/docs/administration/system-integrity#folder-checks for more information."
microservices worker exited with code 1
Killing api process

[Nest] 7  - 12/15/2024, 9:18:41 PM     LOG [Microservices:StorageService] Verifying system mount folder checks, current state: {"mountFiles":true,"mountChecks":{"thumbs":true,"upload":true,"backups":true,"library":true,"profile":true,"encoded-video":true}}
[Nest] 7  - 12/15/2024, 9:18:41 PM   ERROR [Microservices:StorageService] Failed to read upload/thumbs/.immich: Error: EISDIR: illegal operation on a directory, read
microservices worker error: Error: Failed to read "<UPLOAD_LOCATION>/thumbs/.immich - Please see https://immich.app/docs/administration/system-integrity#folder-checks for more information."
microservices worker exited with code 1
Killing api process

bo0tzz•5mo ago

Is it the exact same error?

TheGreenWheelOP•5mo ago

yes

bo0tzz•5mo ago

Because it's saying its a folder not a file Which is pretty weird

TheGreenWheelOP•5mo ago

should i remove the .immich and try your command again?

bo0tzz•5mo ago

Sure

TheGreenWheelOP•5mo ago

aight we are live, immich has started fine. thanks for your help should i close this thread or leave it as it is now?

TheGreenWheelOP•5mo ago

so ive set immich to generate thumbnails again after clearing the thumbnail folder however im still getting the "error loading image" icon for essentially half of my images

TheGreenWheelOP•5mo ago

i can download the images that have these "Error loading image" icons from immich gui to my pc and open them so i know the files are there and accessible - jus that the thumbnails are borked

bo0tzz•5mo ago

Try running the job for one of those broken files (from the top right menu), then check the logs for errors

TheGreenWheelOP•5mo ago

ok so i run the refresh thumbs task from the 3 dot menu and this is what the immich_server container gives me with regards to logs

TheGreenWheelOP•5mo ago

message.txt

TheGreenWheelOP•5mo ago

full logs below:

TheGreenWheelOP•5mo ago

immich_server_logs_2...

TheGreenWheelOP•5mo ago

essentially no such file or directory

bo0tzz•5mo ago

Those error messages are for the smart search job saying that it can't find thumbnails ie not for the job you just ran Can you clear out all the queues so nothing is running, then try again?

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Deleted `\thumbs\.immich` whilst clearing up thumbs folder - immich wont start

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