Images not loading after bad backup applied

Onelots. · 2024-12-16T17:58:09.953Z

To explain : I just lost my disk, luckily I had an incremental backup I restored the said backup, but weirdly enough, the last images are broken (doesn't exist in my backup but still exist on the website in the database, I guess...) How can I remove them from the database then resync ?

I

Immich•12/16/24, 5:58 PM

:wave: Hey @Onelots.,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

I

Immich•12/16/24, 5:58 PM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

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O

Onelots.OP•12/16/24, 5:59 PM

here is the logs I could see (I think it's related tho)

O

Onelots.OP•12/16/24, 6:01 PM

immich_server            | Error: ENOENT: no such file or directory, access 'upload/thumbs/967a2ec5-7992-4bd7-ab96-5a151381adbf/c4/25/c42586fa-11db-4126-867f-32525db8db6e-thumbnail.webp'
immich_server            |     at async access (node:internal/fs/promises:605:10)
immich_server            |     at async sendFile (/usr/src/app/dist/utils/file.js:54:9)
immich_server            |     at async AssetMediaController.viewAsset (/usr/src/app/dist/controllers/asset-media.controller.js:58:9)
immich_server            | [Nest] 17  - 12/16/2024, 5:14:57 PM   ERROR [Api:LoggerRepository~ke4f8cua] Unable to send file: Error

immich_server            | Error: ENOENT: no such file or directory, access 'upload/thumbs/967a2ec5-7992-4bd7-ab96-5a151381adbf/c4/25/c42586fa-11db-4126-867f-32525db8db6e-thumbnail.webp'
immich_server            |     at async access (node:internal/fs/promises:605:10)
immich_server            |     at async sendFile (/usr/src/app/dist/utils/file.js:54:9)
immich_server            |     at async AssetMediaController.viewAsset (/usr/src/app/dist/controllers/asset-media.controller.js:58:9)
immich_server            | [Nest] 17  - 12/16/2024, 5:14:57 PM   ERROR [Api:LoggerRepository~ke4f8cua] Unable to send file: Error

immich_server            | Error: ENOENT: no such file or directory, access 'upload/thumbs/967a2ec5-7992-4bd7-ab96-5a151381adbf/c4/25/c42586fa-11db-4126-867f-32525db8db6e-thumbnail.webp'
immich_server            |     at async access (node:internal/fs/promises:605:10)
immich_server            |     at async sendFile (/usr/src/app/dist/utils/file.js:54:9)
immich_server            |     at async AssetMediaController.viewAsset (/usr/src/app/dist/controllers/asset-media.controller.js:58:9)
immich_server            | [Nest] 17  - 12/16/2024, 5:14:57 PM   ERROR [Api:LoggerRepository~ke4f8cua] Unable to send file: Error

immich_server            | Error: ENOENT: no such file or directory, access 'upload/thumbs/967a2ec5-7992-4bd7-ab96-5a151381adbf/c4/25/c42586fa-11db-4126-867f-32525db8db6e-thumbnail.webp'
immich_server            |     at async access (node:internal/fs/promises:605:10)
immich_server            |     at async sendFile (/usr/src/app/dist/utils/file.js:54:9)
immich_server            |     at async AssetMediaController.viewAsset (/usr/src/app/dist/controllers/asset-media.controller.js:58:9)
immich_server            | [Nest] 17  - 12/16/2024, 5:14:57 PM   ERROR [Api:LoggerRepository~ke4f8cua] Unable to send file: Error

O

Onelots.OP•12/16/24, 6:02 PM

Of course I tried regenerating the thumbnails but... it doesn't work neither

O

Onelots.OP•12/16/24, 6:02 PM

(and it appears as synced on my phone

)

IImmich ## Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest rel...

I

ImmichAPP•12/16/24, 6:02 PM

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

O

Onelots.OP•12/16/24, 6:07 PM

to explain too, I saw that the disk burnt like 5 days ago
it burnt 10 days before (backups fail from december 1st)

and my issue is starting at this date, until december 13th, when I saw the issue and I shutted down the server
But it's quite random, sometimes images have been added, sometimes nope

O

Onelots.OP•12/16/24, 6:08 PM

update: I've seen images trying to load, completely blurred but it looked like the images
after reloading the page, it appears back as broken

A

Alex Tran•12/16/24, 6:12 PM

looks like something is wrong with your hard drive/mount point

O

Onelots.OP•12/16/24, 6:16 PM

:dead_fall: The goat is answering me

AAlex Tran looks like something is wrong with your hard drive/mount point

O

Onelots.OP•12/16/24, 6:17 PM

I thought too. But :
(first it would be the 4th drive within 3 days, please make it stop)
Second, it's only about the pictures while the old drive wasn't available anymore

A

Alex Tran•12/16/24, 6:18 PM

I don't know how you setup your drive, but it seems like the server cannot find the files where it expects the files to be present

O

Onelots.OP•12/16/24, 6:21 PM

yessss
but when I checked the path of a random file the server complains about :

onelots@server:~/docker-stacks/immich$ stat /media/photos/upload/thumbs/967a2ec5-7992-4bd7-ab96-5a151381adbf/c4/25/c42586fa-11db-4126-867f-32525db8db6e-thumbnail.webp
stat: impossible d'exécuter statx '/media/photos/upload/thumbs/967a2ec5-7992-4bd7-ab96-5a151381adbf/c4/25/c42586fa-11db-4126-867f-32525db8db6e-thumbnail.webp': Aucun fichier ou dossier de ce type
onelots@server:~/docker-stacks/immich$

onelots@server:~/docker-stacks/immich$ stat /media/photos/upload/thumbs/967a2ec5-7992-4bd7-ab96-5a151381adbf/c4/25/c42586fa-11db-4126-867f-32525db8db6e-thumbnail.webp
stat: impossible d'exécuter statx '/media/photos/upload/thumbs/967a2ec5-7992-4bd7-ab96-5a151381adbf/c4/25/c42586fa-11db-4126-867f-32525db8db6e-thumbnail.webp': Aucun fichier ou dossier de ce type
onelots@server:~/docker-stacks/immich$

onelots@server:~/docker-stacks/immich$ stat /media/photos/upload/thumbs/967a2ec5-7992-4bd7-ab96-5a151381adbf/c4/25/c42586fa-11db-4126-867f-32525db8db6e-thumbnail.webp
stat: impossible d'exécuter statx '/media/photos/upload/thumbs/967a2ec5-7992-4bd7-ab96-5a151381adbf/c4/25/c42586fa-11db-4126-867f-32525db8db6e-thumbnail.webp': Aucun fichier ou dossier de ce type
onelots@server:~/docker-stacks/immich$

onelots@server:~/docker-stacks/immich$ stat /media/photos/upload/thumbs/967a2ec5-7992-4bd7-ab96-5a151381adbf/c4/25/c42586fa-11db-4126-867f-32525db8db6e-thumbnail.webp
stat: impossible d'exécuter statx '/media/photos/upload/thumbs/967a2ec5-7992-4bd7-ab96-5a151381adbf/c4/25/c42586fa-11db-4126-867f-32525db8db6e-thumbnail.webp': Aucun fichier ou dossier de ce type
onelots@server:~/docker-stacks/immich$

French error but to translate :

no such file or directory

no such file or directory

no such file or directory

no such file or directory

O

Onelots.OP•12/16/24, 6:21 PM

so it's not a perm error, the file is just... not here (anyway the drive is under 777, I know it's really bad but at least it works

)

O

Onelots.OP•12/16/24, 6:24 PM

I don't really know how immich works deep inside but here is my guess :

the server was running, he received the data, he put it in the db
photos didn't go anywhere

Edit : I forgot to say that I used the last database version (december 10th when I pulled it out for save, while the server had the issue since december 1st...)
Maybe here is the issue

Images not loading after bad backup applied

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