iOS app freezes when opening sync settings
iPhone 15
App version: 1.123.0
Server version: 1.123.0, running through docker on a mac-mini
Photo library around 100k photos/videos ~400GB
Whenever going to the sync settings, the app will act normally for about 10 seconds and then freeze. Only killing the app will allow me to reopen it.
It happens every time.
If I don't open the sync settings at all, the app functions properly. So by going to the sync settings, this issue gets triggered.
I uploaded the entire library to immich through immich-go already. I really just want to start syncing new photos going forward.
I've attached the logs from the iOS app with the detail set to "FINE".
Not sure why my phone formatted it as a PDF, so if needed, I can go to my computer and upload as a raw text there
Thanks!
8 Replies
:wave: Hey @zormond,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
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docker compose logs
docs
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- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
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Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
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If this ticket can be closed you can use the /close
command, and re-open it later if needed.Is 100,000 photos and videos are on iCloud?
Yeah they are in icloud.
I tried with the "sync photos in icloud" setting both on and off with the same result.
Yeah this is probably the area we need to optimized, since we are doing the calculation what to upload on the fly when accessing that page, and 100,000 is quite a lot on the phone so it is taking performance
Yeah that makes sense. Any work around you can think of?
I could try lowering the amount in icloud. Just a little hesitant to do that since these are my wife's photos. End goal is to get out of iCloud, but just not fully ready yet.
Not at the moment, we will need to rearchitecture the app to resolve this problem. I don't use iCloud as well and my wife so when I started working on the app, I didn't account for these cases 😅
Sounds good, thanks for the prompt response!
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