I
Immich•5mo ago
zormond

iOS app freezes when opening sync settings

iPhone 15 App version: 1.123.0 Server version: 1.123.0, running through docker on a mac-mini Photo library around 100k photos/videos ~400GB Whenever going to the sync settings, the app will act normally for about 10 seconds and then freeze. Only killing the app will allow me to reopen it. It happens every time. If I don't open the sync settings at all, the app functions properly. So by going to the sync settings, this issue gets triggered. I uploaded the entire library to immich through immich-go already. I really just want to start syncing new photos going forward. I've attached the logs from the iOS app with the detail set to "FINE". Not sure why my phone formatted it as a PDF, so if needed, I can go to my computer and upload as a raw text there Thanks!
8 Replies
Immich
Immich•5mo ago
:wave: Hey @zormond, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Alex Tran
Alex Tran•5mo ago
Is 100,000 photos and videos are on iCloud?
zormond
zormondOP•5mo ago
Yeah they are in icloud. I tried with the "sync photos in icloud" setting both on and off with the same result.
Alex Tran
Alex Tran•5mo ago
Yeah this is probably the area we need to optimized, since we are doing the calculation what to upload on the fly when accessing that page, and 100,000 is quite a lot on the phone so it is taking performance
zormond
zormondOP•5mo ago
Yeah that makes sense. Any work around you can think of? I could try lowering the amount in icloud. Just a little hesitant to do that since these are my wife's photos. End goal is to get out of iCloud, but just not fully ready yet.
Alex Tran
Alex Tran•5mo ago
Not at the moment, we will need to rearchitecture the app to resolve this problem. I don't use iCloud as well and my wife so when I started working on the app, I didn't account for these cases 😅
zormond
zormondOP•5mo ago
Sounds good, thanks for the prompt response!
Immich
Immich•5mo ago
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