I changed country and I can't log in to my account
Hello! I'm Brazilian but I've lived in Belgium for 3 years. As soon as I moved here, the chip I used there didn't work, leading me to have an operator and a Belgian number. When I try to log in they ask for a code by phone number. But they don't give me the option of having the code via email so I can access my account. How do I solve this?
Solution
Hello! :r_pengwave: If you are unable to receive the verification code, we recommend checking the following:
1. Please ensure that the email address you entered is the same as the one you have linked with your game account.
2. Please check whether you did not blacklist these 2 email accounts, "noreply@pubgmobile.com" and "service@pubgmobile.com."
3. Please check whether the verification code is in your spam folder.
4. Please avoid requesting a verification code too frequently. If you have already made multiple attempts to request a code, we recommend waiting a while (at least 24 hours) before trying again.
If the problem persists, please reach out to the in-game customer service for further assistance.
1. Please ensure that the email address you entered is the same as the one you have linked with your game account.
2. Please check whether you did not blacklist these 2 email accounts, "noreply@pubgmobile.com" and "service@pubgmobile.com."
3. Please check whether the verification code is in your spam folder.
4. Please avoid requesting a verification code too frequently. If you have already made multiple attempts to request a code, we recommend waiting a while (at least 24 hours) before trying again.
If the problem persists, please reach out to the in-game customer service for further assistance.
