Android videos not syncing
Hello, apologies if this has been asked but I couldn't find any existing topics. I am having trouble syncing videos taken with my camera on the Android app. Looking at the albums that Immich can see on my phone, I can only select picture albums. It seems that videos are saved in a separate folder location that I cannot see or select in Immich. What can I do to expose the video folder in the Immich app? Is that possible?
7 Replies
:wave: Hey @chandz_05,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.What kind of Android phone do you have? Usually there's a recents folder that will have everything.
Do you know where the camera app saves the videos?
Sorry I haven't replied yet! I have a Pixel 6. The recents folder does have everything, but includes photos from apps that I don't want synced in Immich (eg Whatsapp images). The camera app saves videos to a separate "video" folder that Immich cannot see.
I did figure out some of it: after clearing the Immich app's cache and data, and relogging in, Immich has been able to see (the camera folder has the correct number of items I.e. photos + videos) and sync everything. However some videos are still not syncing, while other's are. I suspect it's a size issue, which is probably a separate problem
Connect via local IP. You probably are using cloudflare or have a misconfigured proxy
I am indeed running through a custom reverse proxy with Cloudflare as my domain provider lol. Thanks for the advice! I'll try connecting on local
You can also setup automatic URL switching in the app now. Which would resolve your problems when home.
Ok awesome! I'll look into that! Thanks again!