iOS Background upload

My app is not syncing even tho I have all setting turn on and I am on WiFi + no low battery mode
6 Replies
Immich
Immichβ€’4mo ago
:wave: Hey @π™ΊπšŠπšŸπšŠ | CLONE, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
bo0tzz
bo0tzzβ€’4mo ago
The foreground sync stops when you close the app The background sync is a separate process
π™ΊπšŠπšŸπšŠ | CLONE
Yes, but why its not syncing even tho i have all settings right? what does mean 2 background processes queued - No background sync job has run yet?
bo0tzz
bo0tzzβ€’4mo ago
The background job only gets run whenever iOS feels like it
π™ΊπšŠπšŸπšŠ | CLONE
and since its photo backup it will never run same as google photos right... F-you apple
Alex Tran
Alex Tranβ€’4mo ago
The more you use the app, the more often background tasks can run you can also turn off Background App Refresh on other apps that don't need so Immich has more chances to run

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