I
Immich4mo ago
Tiwer

Some videos are showing -14: -08 and not playing on Google Chrome

Some video's i've made with my iphone are not playing on web browser. It's showing -14:-8 as duration of the video, it recognizes everything else and thumbnail is there too. Nothing different to other made videos.
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12 Replies
Immich
Immich4mo ago
:wave: Hey @Tiwer, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Immich
Immich4mo ago
Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
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Issues · immich-app/immich
High performance self-hosted photo and video management solution. - Issues · immich-app/immich
Immich
Immich4mo ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
bo0tzz
bo0tzz4mo ago
Probably bad duration metadata in the original file
Tiwer
TiwerOP4mo ago
Any idee how to fix @bo0tzz ? File is correct in icloud/local storage.
bo0tzz
bo0tzz4mo ago
idk, share the file in a .zip and we can have a look
Tiwer
TiwerOP4mo ago
so this is on web browser Google Chrome
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Tiwer
TiwerOP4mo ago
on phone in Immich app it's working, but of course still in the local storage.
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Tiwer
TiwerOP4mo ago
I checked some more 4k 60FPS .mov files and most aren't working too, i just noticed. . Could it be HDR? of course transcode is disabled by default
bo0tzz
bo0tzz4mo ago
If you're disabling transcoding then expect things to break, we can't provide support for that
Tiwer
TiwerOP4mo ago
So i tested, i just made a video again in 4k 60 fps with hdr on (dolby vision) and it works in the web browser but a video i made in december for example, doesn't work..
Tiwer
TiwerOP4mo ago
Some of them are showing this now:
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