Videos not playing correctly on iOS and Android apps
I found this thread because I have a similar issue:
https://github.com/immich-app/immich/issues/13825#issuecomment-2720398956
I downloaded my entire library from Google Photos, from several accounts. Afterwards, I started uploading the photos and videos into immich.
The videos play without issues on the web, but when running them from the app, iOS and Android, I observed some estrange behaviour. They also work fine if I play the videos using the phone browser. So the issues appear to be happening only with the apps.
Some of them appear with the aspect ratio crippled, turned from 16:9 into 4:3, with the remaining of the screen showing the first frame.
Others don't play the image, only the audio is playing, they load only the first frame.
Do you think this has something to do with the issue of the video codec?
Can the transcoding fix the issue? What does it imply if I run the Video Transcoding job for all? Will all my videos be processed and transcoded?
24 Replies
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If this ticket can be closed you can use the /close command, and re-open it later if needed.Using docker-compose with stack in Portainer.
Server version: v1.129.0
iOS app version: 1.129.0 build.197
Running in an ubuntu-server VM in TrueNAS Scale Dragonfish-24.04.1.1:
Ubuntu 24.04.2 LTS (GNU/Linux 6.8.0-55-generic x86_64)
Let me know if you need further information.
Have you changed any of the transcoding settings? Have all the jobs finished running?
I haven't done any transcoding yet. I wanted to know if that could solve the issue first
You mean that you disabled transcoding?
I never touched those settings, always used defaults.
Never ran a job manually.
Should I do that? Do you think that would fix the issues?
I'll go ahead and run the job manually
Just fyi @stardust if your source / target settings are "wrong" you won't transcode videos you need to, or transcode to a target the devices can't decode
What settings should I use? I'm pretty lost in this subject. That's why I asked the question in the first place.
The defaults should be very sane, but feel free to screenshot your current ones and we'll see what's going on
I never touched those settings, so they should be the default.
I'll go ahead and run it, unless you have another suggestions.
hey @stardust have you found a reason for this? I’m experiencing just that
I have some videos that play like this on Immich app
Can you try to run the metadata extraction job for all. After that job is finished, can you logout and log back in?
cc @shenlong-tanwen , another case
after doing this, it corrected the videos I had spotted that have been doing this
if that helps, here’s how I got this problem:
installed immich recently loading postgres backup onto a new server. I ran generate thumbnails task twice after that, quite possibly after taking that video
that video wasn’t a restored one, so maybe thumbnail regeneration?
Sometimes this weird bug happens to me in the android emulator, but never on my actual phone
for me it was on immich app on iphone
one odd thing is that I had taken 4 videos of my daughter back to back
it was doing it only for 2 out of 4
i didn’t use different recording parameters between each shot
This might be because of a bug in the mobile app. We have a possible fix for this which might be included in the next release
What is it? Do you have a PR for it?
#17407
But this doesn't seem related to weird video playback
The playback is weird because the aspect ratio is all messed up and we calculate it with the exif values. If they are not properly associated, it might result in an inverted aspect ratio, resulting in the above bug
Running metadata extraction updates the ExifInfo for the asset, resulting in the mobile app syncing them again and I believe that fixes the issue. All of these are assumptions though since I cannot reproduce it locally, not even once. But the exifInfo not populating due to the null coalescing op is definitely an issue
I haven’t tried anything else since found the issue @Bru . I’ll try to run the metadata extraction job to see if that solves the issue.
I didn’t want to run the video transcoding before having more feedback. Thanks for the help!