© 2026 Hedgehog Software, LLC

TwitterGitHubDiscord
More
CommunitiesDocsAboutTermsPrivacy
Search
Star
Setup for Free
ImmichI
Immich•11mo ago•
36 replies
stardust

Videos not playing correctly on iOS and Android apps

I found this thread because I have a similar issue:

https://github.com/immich-app/immich/issues/13825#issuecomment-2720398956

I downloaded my entire library from Google Photos, from several accounts. Afterwards, I started uploading the photos and videos into immich.

The videos play without issues on the web, but when running them from the app, iOS and Android, I observed some estrange behaviour. They also work fine if I play the videos using the phone browser. So the issues appear to be happening only with the apps.

Some of them appear with the aspect ratio crippled, turned from 16:9 into 4:3, with the remaining of the screen showing the first frame.

Others don't play the image, only the audio is playing, they load only the first frame.

Do you think this has something to do with the issue of the video codec?

Can the transcoding fix the issue? What does it imply if I run the Video Transcoding job for all? Will all my videos be processed and transcoded?
ImmichJoin
A place to hang out, get support, discuss Immich, get announcements about releases and anything else going on.
36,590Members
Resources

Similar Threads

Was this page helpful?
Recent Announcements

Similar Threads

Videos on IOS
ImmichIImmich / help-desk-support
8mo ago
Android app crashes when playing videos
ImmichIImmich / help-desk-support
15mo ago
Android videos not syncing
ImmichIImmich / help-desk-support
14mo ago
Android and iOS bug
ImmichIImmich / help-desk-support
10mo ago