Recent videos not playing on some browser clients
I just got info from relatives that they are unable to play videos on their two computers. This is new issue (about a week), nothing changed on server or client side except immich updates. Same videos are playing fine in mobile apps, or my own computers.
The issue is not affecting videos they themselves uploaded (automatically via mobile app) - those work fine even on their computers.
The issue is affecting videos from other users, even retroactively -- videos that played ok a month ago now experience the same issue.
Server is set to transcode
The issue is manifesting by: the video sound plays, but only the first frame of video is visible. Only 2 computers affected, some videos are playing fine. I confirmed they can play HEVC okay, so thats likely not an issue.
Can I somewhere see some logs to help me diagnose? Perhaps the commands used to transcode the vids, or to run the working and nonworking vid trough mediainfo to see differences in file that could result in some devices/browsers not eating it..
Problematic PCs: Windows 10 and Windows 11.
Non problematic PCs: Windows 10 and macos.
Mobile app never has any problems (its their go to solution now, to view video in there).
Latest version of immich 2.1.0,
Since videos play fine somewhere I dont think its a filesystem issue
docker compose and env vars didnt change past year
Logs: where do I get them?
Troubleshooting I tried:
Nothing basically. I just looked at the settings to verify all videos should be transcoding (and they are, I can hear fans spinning when uploading new files).
I tried reinstalling h265 codecs, and its still the same. The video after download plays okay in any player, including windows media player.
The issue is the same in both edge and chrome
Tried trough private window, still the same.
The issue is not affecting videos they themselves uploaded (automatically via mobile app) - those work fine even on their computers.
The issue is affecting videos from other users, even retroactively -- videos that played ok a month ago now experience the same issue.
Server is set to transcode
all videosThe issue is manifesting by: the video sound plays, but only the first frame of video is visible. Only 2 computers affected, some videos are playing fine. I confirmed they can play HEVC okay, so thats likely not an issue.
Can I somewhere see some logs to help me diagnose? Perhaps the commands used to transcode the vids, or to run the working and nonworking vid trough mediainfo to see differences in file that could result in some devices/browsers not eating it..
Problematic PCs: Windows 10 and Windows 11.
Non problematic PCs: Windows 10 and macos.
Mobile app never has any problems (its their go to solution now, to view video in there).
Latest version of immich 2.1.0,
Since videos play fine somewhere I dont think its a filesystem issue
docker compose and env vars didnt change past year
Logs: where do I get them?
Troubleshooting I tried:
Nothing basically. I just looked at the settings to verify all videos should be transcoding (and they are, I can hear fans spinning when uploading new files).
I tried reinstalling h265 codecs, and its still the same. The video after download plays okay in any player, including windows media player.
The issue is the same in both edge and chrome
Tried trough private window, still the same.
