I
Immich•4mo ago
Ashay Changwani

Immich setup got reset after reboot

My server restarted about 14 hours ago, and I lost everything on Immich. When I try to login, it takes me to the new user setup screen (first time setup) and tries to guide me through all the configuration items. All my files are still there, and so is my /Immich directory (that contains my files + my data set setup) How can I recover everything I've lost and make sure this doesn't happen again?
11 Replies
Immich
Immich•4mo ago
:wave: Hey @Ashay Changwani, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Immich
Immich•4mo ago
Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
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High performance self-hosted photo and video management solution. - Issues · immich-app/immich
Ashay Changwani
Ashay ChangwaniOP•4mo ago
Here's the relevant stuff from my docker compose: 
services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    extends:
      file: hwaccel.transcoding.yml
      service: quicksync
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false
    profiles:
      - default
      - immich
    networks:
      - container_bridge
services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    extends:
      file: hwaccel.transcoding.yml
      service: quicksync
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false
    profiles:
      - default
      - immich
    networks:
      - container_bridge
  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}-openvino
    extends:
      file: hwaccel.ml.yml
      service: openvino 
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false
    profiles:
      - default
      - immich
    networks:
      - container_bridge
  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}-openvino
    extends:
      file: hwaccel.ml.yml
      service: openvino 
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false
    profiles:
      - default
      - immich
    networks:
      - container_bridge
  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:eaba718fecd1196d88533de7ba49bf903ad33664a92debb24660a922ecd9cac8
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always
    profiles:
      - default
      - immich
    networks:
      - container_bridge
  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:eaba718fecd1196d88533de7ba49bf903ad33664a92debb24660a922ecd9cac8
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always
    profiles:
      - default
      - immich
    networks:
      - container_bridge
  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    healthcheck:
      test: >-
        pg_isready --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" || exit 1;
        Chksum="$$(psql --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" --tuples-only --no-align
        --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')";
        echo "checksum failure count is $$Chksum";
        [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      start_interval: 30s
      start_period: 5m
    command: >-
      postgres
      -c shared_preload_libraries=vectors.so
      -c 'search_path="$$user", public, vectors'
      -c logging_collector=on
      -c max_wal_size=2GB
      -c shared_buffers=512MB
      -c wal_compression=on
    restart: always
    profiles:
      - default
      - immich
    networks:
      - container_bridge
  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    healthcheck:
      test: >-
        pg_isready --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" || exit 1;
        Chksum="$$(psql --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" --tuples-only --no-align
        --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')";
        echo "checksum failure count is $$Chksum";
        [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      start_interval: 30s
      start_period: 5m
    command: >-
      postgres
      -c shared_preload_libraries=vectors.so
      -c 'search_path="$$user", public, vectors'
      -c logging_collector=on
      -c max_wal_size=2GB
      -c shared_buffers=512MB
      -c wal_compression=on
    restart: always
    profiles:
      - default
      - immich
    networks:
      - container_bridge
Here is the .env file: 
# The location where your uploaded files are stored
UPLOAD_LOCATION=/immich
# The location where your database files are stored
DB_DATA_LOCATION=/immich/postgres
MACHINE_LEARNING_CONCURRENCY=3

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
# TZ=Etc/UTC

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=<redacted>

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich
# The location where your uploaded files are stored
UPLOAD_LOCATION=/immich
# The location where your database files are stored
DB_DATA_LOCATION=/immich/postgres
MACHINE_LEARNING_CONCURRENCY=3

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
# TZ=Etc/UTC

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=<redacted>

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich
All of the files in /immich still exist
Immich
Immich•4mo ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Mraedis
Mraedis•4mo ago
UPLOAD_LOCATION=/immich
# The location where your database files are stored
DB_DATA_LOCATION=/immich/postgres
UPLOAD_LOCATION=/immich
# The location where your database files are stored
DB_DATA_LOCATION=/immich/postgres
You've nested the postgres folder inside the immich folder, you should NOT do that Please check your logs with docker compose logs and any DB logs at /immich/postgres/logs
Ashay Changwani
Ashay ChangwaniOP•4mo ago
I had to nuke /immich/postgres/logs when I was doing my restore But do you have any idea how this could have happened? It's not like I didn't have persistent volumes for Immich, why would a reboot cause it to completely mess up the postgres instance
bo0tzz
bo0tzz•4mo ago
What is /immich stored on?
Ashay Changwani
Ashay ChangwaniOP•4mo ago
It's a partition for my HDD (internal)
bo0tzz
bo0tzz•4mo ago
Are you sure it's getting mounted properly? What's in /etc/fstab?
Ashay Changwani
Ashay ChangwaniOP•4mo ago
It just reset again, but this time weirdly. The admin account was retained, but it had no photos. All other accounts were deleted This is the relevant code in /etc/fstab: 
# /dev/sda2 mounted as /immich
UUID=42d01d44-13eb-40ec-9e03-6bd620296ff9 /immich ext4 defaults,nofail 0 2
# /dev/sda2 mounted as /immich
UUID=42d01d44-13eb-40ec-9e03-6bd620296ff9 /immich ext4 defaults,nofail 0 2
emielregis
emielregis•4mo ago
If docker is installed rootless and /immich is owned by root, it could lead to all sorts of weird behavior. Can you post the output of ls -lah /immich? Are you sure your drive isn't failing? Can you post the output of sudo smartctl -a /dev/sda (or wherever your drive is mapped) It's a little odd to map the postgres folder inside the immich folder, but I don't think it should be the cause of your problem. Also just to confirm nothing unusual is happening with your mount situation, you can share the output of lsblk, and redact any personal info as necessary.

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