Immich•12mo ago

Importing a module script failed. (500)

Been using Immich for a long while just fine. Upgraded to v1.124.2 and can't figure out where I went wrong... but thumbnails won't come up, can't access pics, and getting errors in app. I run mine in Portainer on an old Cisco C220 enterprise server. I repulled the repository and it failed. Set up a new docker compose file, deleting previous unused images, and thought I had it. was pulling in images (~43K), then it hung up. I've been reading for a week and to throw a cooking analogy out... I'm no chef, just a cook and the why's of some of the other chef's recipe changes that some have tried to fix theirs with is confusing to me. So...thought I'd throw mine out here for any help. Thanks guys

immich_machine_learning_logs.txt810B

immich_postgres_logs.txt264B

immich_redis_logs.txt6.62KB

immich_server_logs-2.txt8.85KB

immich_server_logs.txt10.34KB

docker_compose.rtf3.71KB

env.rtf554B

Immich•1/15/25, 3:47 PM

:wave: Hey @SolarCzar,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•1/15/25, 3:47 PM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:blue_square: uploaded the relevant information (see below).
:blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

GitHub

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FAQ | Immich

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GitHub

Issues · immich-app/immich

High performance self-hosted photo and video management solution. - Issues · immich-app/immich

Zeus•1/15/25, 3:51 PM

what OS are you on? where are you actually seeing the errors?

SolarCzarOP•1/15/25, 3:54 PM

I was walking through all the things I needed to upload...
Ubuntu LTS 22.04.5

Zeus•1/15/25, 3:54 PM

sounds good, keep going

SolarCzarOP•1/15/25, 3:57 PM

my fdisk printout. This is a Cisco C220 enterprise server that a buddy gave me

fdisk_-l.rtf7.67KB

SolarCzarOP•1/15/25, 3:58 PM

Immich server is v1.124.2 and mobile app is v1.124.0 build.187

bo0tzz•1/15/25, 4:27 PM

It's losing connection to postgres

bo0tzz•1/15/25, 4:27 PM

Can you check the log folder inside of DB_DATA_LOCATION and post the logs from there?

Bbo0tzz Can you check the log folder inside of DB_DATA_LOCATION and post the logs from t...

SolarCzarOP•1/15/25, 5:48 PM

Sure. Just struggling to find it. still looking

SolarCzarOP•1/15/25, 6:08 PM

Is this the right files?

postgresql-2025-01-15_000000.log1.95KB

postgresql-2025-01-15_032640.log13.36KB

Bbo0tzz Can you check the log folder inside of DB_DATA_LOCATION and post the logs from t...

SolarCzarOP•1/15/25, 7:20 PM

so added the files, but don't know what to do about it?

SolarCzarOP•1/15/25, 7:21 PM

I see the lost connection in the logs

bo0tzz•1/15/25, 7:24 PM

Yeah there's no clear clue

bo0tzz•1/15/25, 7:24 PM

My hunch is your system is maybe getting overloaded

SolarCzarOP•1/15/25, 9:04 PM

Hmmm? I was reading about concurrency and updated..

fs.inotify.max_user_watches = 524288

fs.inotify.max_user_watches = 524288

but no joy

SolarCzarOP•1/15/25, 9:46 PM

So it's been running great for over a year. Is there something in the new versions that I should turn off to help? Should I go back to a previous version.

SolarCzarOP•1/16/25, 2:12 AM

Ok, I can't get it to go into Account Settings or Administration without crashing. I was going to try and turn down concurrency.
Is my only choice but to start over and delete everything?

SolarCzarOP•1/16/25, 11:34 PM

so deleted everything...volumes, dbase, etc... reloaded the stack, which came up successful, but now I can't get to IP:2283 address. Browser just spinning.

SolarCzarOP•1/19/25, 10:23 PM

Reloaded, lowered concurrency, turned off Facial Recognition & Metadata, and the images loaded, but this thing is running so slow. my server has 128Gb and 40 cores, and I checked my utilization and it's negligible. I've got SeaDrive and some other apps running and they are fine. Immich is creeping. Every mouse click takes many seconds to execute.

SolarCzarOP•1/19/25, 10:24 PM

It's never been like this in the past. Is there something wrong ?

Zeus•1/19/25, 11:08 PM

We haven’t changed anything on our end

Zeus•1/19/25, 11:09 PM

You’re using normal docker on Ubuntu?

SolarCzarOP•1/20/25, 12:27 AM

Portainer on Ubuntu. It was running great and all I did was have time and upgraded to the latest version and it has sucked all my time away.

Zeus•1/20/25, 12:34 AM

Idk it sort of sounds like your system is cursed

Zeus•1/20/25, 12:34 AM

Is Postgres on a hard drive? Maybe SSD database would help

Zeus•1/20/25, 12:34 AM

Never seen this before

SolarCzarOP•1/20/25, 12:50 AM

I’m just a cook not a chef. Just following instructions on website. Maybe I need to go back a few releases. Something changed and my Cisco c220 enterprise server doesn’t like it. True It’s older, but it’s still got some juice left in her. It’s running dual 5650’s CPU’s and 128Gb DDR4 ram. SeaDrive is smoking fast on it. Sucks, cause I love Immich, but I can’t figure this out.

Importing a module script failed. (500)

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