I'm banned, but I can't play

Hi, recently I decided to ask the support team how long I will sit in the ban, to which I received an answer (I attach a photo), the fact is that my HWID really unblocked, I went to register a new account and at the moment of passing the training I have a game crashes and gives this error (attached photo)
Screenshot_20250116_214844_Gmail.jpg
20250116_214406.jpg
Was this page helpful?