2 PUBG accounts are linked to my social media account
#requests #360-feedback #90-120-fps-feedback
Back in 2021 I opened my first account linked to Facebook. So far so good, until 2022, I decided to reinstall the app (PUBG mobile) on my mobile device. It turned out that somehow it created a new account linked to my Facebook account. I didn't panic because my level player level was low and I wasn't playing it consistently. After a couple of times logging in and out with my Facebook account, it somehow gave me access to my first account. The issue was fixed (at least that's what i thought). Time passed, during November 2024 I changed my device. Now, a few days ago I decided to install it and it is giving me the issue with the second account again.
I feel desperate to fix this issue. My level was 68 on my first account. I have so many things I value a lot there. My tier, my costumes, skins, players.
I've tried logging in and out again as I did in 2022, but it doesn't work.
I tried manually unlinking the 2nd account from Facebook but it doesn't work. It keeps adding it back. It seems I'm stuck with the second account.
I reached out to customer support in the game but they only offer the typical ensure-your-accout-is-propperly-linked response with steps that aren't much related to my request.
Please understand my situation and offer any kind suggestions.
Thank you!
Below is my Facebook account 3rd party apps showing the two active accounts linked to it.
Back in 2021 I opened my first account linked to Facebook. So far so good, until 2022, I decided to reinstall the app (PUBG mobile) on my mobile device. It turned out that somehow it created a new account linked to my Facebook account. I didn't panic because my level player level was low and I wasn't playing it consistently. After a couple of times logging in and out with my Facebook account, it somehow gave me access to my first account. The issue was fixed (at least that's what i thought). Time passed, during November 2024 I changed my device. Now, a few days ago I decided to install it and it is giving me the issue with the second account again.
I feel desperate to fix this issue. My level was 68 on my first account. I have so many things I value a lot there. My tier, my costumes, skins, players.
I've tried logging in and out again as I did in 2022, but it doesn't work.
I tried manually unlinking the 2nd account from Facebook but it doesn't work. It keeps adding it back. It seems I'm stuck with the second account.
I reached out to customer support in the game but they only offer the typical ensure-your-accout-is-propperly-linked response with steps that aren't much related to my request.
Please understand my situation and offer any kind suggestions.
Thank you!
Below is my Facebook account 3rd party apps showing the two active accounts linked to it.
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