Loading Stuck On Account Recovery Menu

I got Hacked on my social media, thats make me cant login to my account so i tried the account recovery menu and then I got stuck in this thing for almost 10minutes, i tried uninstall and instal the game but same result, and then i switch my wifi to data connection still same.

Last i contact the customer service with my little brother account and the customer service told me to using account recovery feature.

I contact the customer service for the second time yesterday and got same answer they told me to use account recovery..

I have the proof thats my account i have the date i topup for the first time what i buying in game what device i login first time playing pubg mobile the nickname i used before, but i cant use the account recovery feature..

offer me any kind suggestion

Thankyou for your attention
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Solution
For any 'compromised account' appeals, please reach out via https://pubgmobile.live/support.
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