10 replies

I cant authorize nor remove devices from my account

someone logged in, messed with my account, i stayed logged in for the amount of days needed to remove and authorize accounts, when i try to, it says its not a secured environment. help?

Solution

You will need to change back to the usual device or environment of your account and try again, or maintain good behaviour on your current device to pass the security check. Feel free to contact the customer service if you require further assistance regarding this.

Jump to solution

Iinsomnia someone logged in, messed with my account, i stayed logged in for the amount of ...

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𝓬𝓻𝔂𝓹𝓽𝓫𝓫𝓷 🎅🎄•1/26/25, 12:44 AM

Are you using the same device you were using when you were logged in for 15 days?

insomniaOP•1/26/25, 12:44 AM

yes

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𝓬𝓻𝔂𝓹𝓽𝓫𝓫𝓷 🎅🎄•1/26/25, 12:45 AM

Same location, same connection etc. ?

insomniaOP•1/26/25, 12:45 AM

well in same country yes, city no

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𝓬𝓻𝔂𝓹𝓽𝓫𝓫𝓷 🎅🎄•1/26/25, 12:48 AM

Well im not a moderator or part of the support teams by no means but I’ll try to help.

If you have an email associated with the account try to check your email in case they’ve sent you something about verifying. I know when I went out of town for vacation I logged in and it said I needed to verify my location and device. It could be possible that it needs you to verify your device in order to remove the other device. If that makes sense.

insomniaOP•1/26/25, 2:16 AM

it does, and thank you very much

Iinsomnia it does, and thank you very much

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𝓬𝓻𝔂𝓹𝓽𝓫𝓫𝓷 🎅🎄•1/26/25, 4:09 AM

No problem, hope it helps