Immich•11mo ago

External Lib issue

Immich latest (installed last night) on Ubuntu Server using the install script on an N150 Mini PC. Want to point it to my Synology NAS.

Already mounted it, you can check the images ive attached. yml, env, fdisk, df -h, and logs are here: https://we.tl/t-vRFtLOHTrb

It says paths validated but no images show up even after hitting scan manually.

immich help

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Immich•1/28/25, 6:47 PM

:wave: Hey @bitcreate,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•1/28/25, 6:47 PM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

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GitHub

Issues · immich-app/immich

High performance self-hosted photo and video management solution. - Issues · immich-app/immich

IImmich ## Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest rel...

ImmichAPP•1/28/25, 6:48 PM

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

Zeus•1/28/25, 6:50 PM

You can’t use //// like that

Zeus•1/28/25, 6:51 PM

You need to mount the volume in the OS then use the folder path on the left

bitcreateOP•1/28/25, 7:04 PM

its not already mounted? or mounted incorrectly?

Zeus•1/28/25, 7:08 PM

Your compose says //nameofnas

bitcreateOP•1/28/25, 7:11 PM

this is the df -h

Zeus•1/28/25, 7:15 PM

Ok so use /mnt/…

bitcreateOP•1/28/25, 7:26 PM

i had just done that before i got the message but still nothing

bitcreateOP•1/28/25, 7:37 PM

also confrmed that docker can see the path using "docker exec -it immich_server bash"

bitcreateOP•1/28/25, 7:37 PM

Zeus•1/28/25, 7:45 PM

I mean are there any files in that folder in docker ..?

Zeus•1/28/25, 7:45 PM

Seeing the path doesn’t mean anything because docker will always mount something to it

Zeus•1/28/25, 7:46 PM

Can you also show the files in the host at /mnt/sarvnas/…

Bbitcreate i had just done that before i got the message but still nothing

Alex Tran•1/28/25, 8:01 PM

did you bring the container down then up again?

bitcreateOP•1/30/25, 1:47 AM

did a new install of ubuntu server and docker and now im getting this

Zeus•1/30/25, 2:22 AM

Please show the files as existing inside the container to confirm the bind mount is correct

bitcreateOP•1/30/25, 2:23 AM

Zeus•1/30/25, 3:33 AM

1) I don’t see any actual photos there, 2) need to see it from inside the container

bitcreateOP•1/30/25, 9:36 PM

i think it wasnt showing up in docker even with the yml file configured.

The way I fixed it by installing Portainer and adding a volume in the GUI and adding that to my Immich using the same usr/src/app/external/sambit

Some kind of permissions issue that i'm too much of a newbie to diagnose

External Lib issue

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