Videos dont play, Download button dosent work

The videos uploaded from my phone and ipad play on the web and once they are downloaded locally but dont play when i view them on the app, ive tried retranscode them but that dint help The download button also dosent seem to work on the apps, i use self signed certs
13 Replies
Immich
Immich4mo ago
:wave: Hey @Stark ✨, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Immich
Immich4mo ago
Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
GitHub
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GitHub
Issues · immich-app/immich
High performance self-hosted photo and video management solution. - Issues · immich-app/immich
Immich
Immich4mo ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
bo0tzz
bo0tzz4mo ago
Videos don't work in the app with self signed certs
Immich
Immich4mo ago
[Issue] [META] Experimental network features (immich-app/immich#15230)
Stark ✨
Stark ✨OP4mo ago
Ahh ok, would u mind telling me whats causing this and if its fixable, i could try fixing it if its at all possible
bo0tzz
bo0tzz4mo ago
The fix is to use valid webpki certificates instead of self signed ones
Stark ✨
Stark ✨OP4mo ago
We will have to pay for them but, yes? Also when i said i could try fixing them, i meant fix it on the immich server if its possible
Mraedis
Mraedis4mo ago
Certs are free, but domains are not
Stark ✨
Stark ✨OP4mo ago
Alright
bo0tzz
bo0tzz4mo ago
This You can get domains for quite cheap as well though https://tld-list.com/
Zeus
Zeus4mo ago
.xyz is .99/year. Might get blocked on a lot of firewalls though
Stark ✨
Stark ✨OP3mo ago
I was able to get around this I can stream and download videos with a self signed cert and no domain name

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