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Immich•3mo ago
danielnach

The photos are gone

Immich version 1.125.7 I use an external hard drive through rclone. The rclone service went down and the remote was no longer accessible. I reactivated it, but the photos did not appear again, not even after running the job to update the library. I used --allow-other in the rclone command. Many thanks!
14 Replies
Immich
Immich•3mo ago
:wave: Hey @danielnach, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Immich
Immich•3mo ago
Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
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Issues · immich-app/immich
High performance self-hosted photo and video management solution. - Issues · immich-app/immich
Immich
Immich•3mo ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
danielnach
danielnachOP•3mo ago
I needed to delete the files, it had an API key and password
Alex Tran
Alex Tran•3mo ago
Check in trash Your mount was probably unmounted so they are all moved to trash You can rescan the external library to make them all appear again, after the mounts are correctly mounted
danielnach
danielnachOP•3mo ago
Hello! How can I rescan the library? I tried the analise, the update library job... The trash is empty, immich has been disabled for more than 30 days
danielnach
danielnachOP•3mo ago
It seems to be mounted correctly, is there any additional argument that is ideal to use? Besides -allow-other?
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Mraedis
Mraedis•3mo ago
trash gets deleted after 30 days If your mount disappears you'll need to restart the container before it will mount again (this is a docker thing, not immich)
danielnach
danielnachOP•3mo ago
Hello! restart how? I already used docker stop, pull, compose up -d... I updated, remade the library and ran compose up again. And docker container restart too
danielnach
danielnachOP•3mo ago
Pastebin
Log immich_server - Pastebin.com
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Mraedis
Mraedis•3mo ago
Hi @danielnach did you do these before the 30 day shutdown or now/ and I do mean indeed a simple docker container restart But doesn't really matter since it's an external library 🤔 they should just pop up again To check whether the folders are indeed mounted you can do docker exec -it immich_server /bin/bash and then ls -la /home/ubuntu/fotos
danielnach
danielnachOP•3mo ago
Now after 30 days. The docker container restart immich-server seems to have started to take effect. It took about 10 minutes. I may have to redo the albums but this is easy. I'm waiting for all the jobs to finish, but it seems to work. Thanks.
Mraedis
Mraedis•3mo ago
Alright, so for future reference, if your mount disappears for any reason you'll need to restart the container after getting it back It'll place your assets in the trash meanwhile, which empties after 30 days Don't wait too long to reach out then 😛 they will get back automatically if the mount is fixed before the 30 days to be clear
danielnach
danielnachOP•3mo ago
lol yes! I ran out of time, I needed to fix rclone first. Before I thought that updating via compose would be enough as a restart, but I needed the restart command. Many thanks and congrats

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