There are no photos inside the library folder
Hi, it seems like I've configured everything correctly, the photos are added because I find them in the upload folder, but they don't appear in the library folder in month order etc.. How can I solve it?

11 Replies
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Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Did you enable storage templating?
emhh no
how can enebale storage templating?
https://my.immich.app/admin/system-settings?isOpen=storage-template
And then run the storage migration job
okay thx so by enabling storage templating will they also be saved in the library folder?
yes
but now if I want to make a backup of all the photos, I just have to copy the library folder since all the photos are put there?

Yep
I guess the more important question is: Do you even want/need the storage template?
I'm assuming yes because they wanted a nice album layout in the folder? 😛
yes ahahha
so if I want to make a backup I copy a folder of the album and I did