Immich v1.125.7 started but unable to load UI
I'm trying to run immich on docker and can't seem to be able to get it run. Container logs show the immich microservices started, however I'm unable to open the UI using localhost:2283
15 Replies
:wave: Hey @sv1532 @ StakeSpace.ai,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.checked for postgres, seems to be running ok.. accessing from localhost
don't seem to have any permission issues
immich-server container logs
OS: Windows 11, Intel i7 32GB RAM and GTX 1070
this is the first time, i'm trying to run immich on my desktop
Just a hint since this happened to me but I have to get UFW (my firewall) to allow port 2283 is there a problem regarding the firewall? Samba did it when I forgot to allow it with OpenSSH when I first set up UFW
thank you so much for your reply. let me try that, i'm on windows and server is running locally. I saw docker-compose was nat'ing port 2283 from docker network
allowed port 2283 on windows firewall configuration, but in vain
TCP 127.0.0.1:2283 kubernetes:57639 TIME_WAIT
TCP 127.0.0.1:2283 kubernetes:57640 TIME_WAIT
TCP 127.0.0.1:2283 kubernetes:57641 TIME_WAIT
TCP 127.0.0.1:2283 kubernetes:57648 TIME_WAIT
TCP 127.0.0.1:2283 kubernetes:57671 TIME_WAIT
looks like port 2283 is listening, but i'm curious as to why is it exposed as kubernetes ports
Are you using WSL? (I hope you are)
In which case try to
curl http://localhost:2283yes I'm using WSL2 within docker for the postgres mount. Immich database, server, redis and machine_learning are running as container within docker-desktop on windows. launched using docker-compose. curl http://localhost:2283 resulted in this curl: (52) Empty reply from server
looks like immich is listening on port 2283, but not sure about the empty response
That seems like a confusing way to set it up, why is postgres seperated from the rest? And if you can do it like that, move all of it to WSL2 instead of docker desktop 😛
My guess is there is a firewall being a pain but I wouldn't know where to point you how to fix it
ok let me try this, I did the setup based on immich documentation. Postgres containers are running with the same windows docker, according to immich documentation the datastore for postgres should be on a permission based file system (hence wsl2 ubuntu ext4 docker mount for postgres)
let me try to move the entire setup to wsl2, thanks again for your support
ok I found the issue, docker compose yaml had port mapped from 2283-3001, which was out of the box configuration. I fixed the port to 2283-2283 and the UI is now working as expected. Thank you so much for the support
I wish the OOTB docker-compose.yml gets the update
uh it does
We changed that a month or two ago
ok
Have you waited this long before contacting us or ... ?
4 months almost now 👀
But most importantly it works now!
I installed the app a couple of days ago, I didn't git clone but installed from immich.app. Still trying to find the link from where I downloaded it