Immich•11mo ago

Immich not loading anymore after CLIP change

Hello, thanks for reading and trying to help. It's really important for me to fix this issue as soon as possible to get my immich running properly again to view my photos.
WHAT I WANTED TO DO:

change smart search clip model to ViT-H-14-378-quickgelu__dfn5b

rerun scan for smart search: i clicked on run and it said active 3 and pending 16k. i searched for photos meanwhile it was scanning, but then it was stuck on active 3 so i tried to stop it. didn't work. then I restarted the immich container.
after that following occured when i tried to access my immich webapp: Failed to fetch () Stacktrace.... blablabla (see screenshot)
Then i restarted my ubuntu system, but didn't fix anything
PROBLEM NOW
Immich doesn't load not at all anymore. Browser says: ERR_CONNECTION_REFUSED
If I enter docker logs 5af820055625 --tail=50 --follow into my ubuntu command terminal, following comes:

[Microservices:SmartInfoService] Dimension size of model ViT-H-14-378-quickgelu__dfn5b is 1024, but database expects 640.
[Microservices:SmartInfoService] Updating database CLIP dimension size to 1024.

[Microservices:SmartInfoService] Dimension size of model ViT-H-14-378-quickgelu__dfn5b is 1024, but database expects 640.
[Microservices:SmartInfoService] Updating database CLIP dimension size to 1024.

[Microservices:SmartInfoService] Dimension size of model ViT-H-14-378-quickgelu__dfn5b is 1024, but database expects 640.
[Microservices:SmartInfoService] Updating database CLIP dimension size to 1024.

[Microservices:SmartInfoService] Dimension size of model ViT-H-14-378-quickgelu__dfn5b is 1024, but database expects 640.
[Microservices:SmartInfoService] Updating database CLIP dimension size to 1024.

and some longer error code saying "query failed PostgresError: relation "clip_index" does not exist" and "PostgresError: relation "clip_index" does not exist". For detailed error log, just ask.

Thanks for taking time to trying to fix my issue!

Immich•2/11/25, 9:49 PM

:wave: Hey @Temal,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•2/11/25, 9:49 PM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

IImmich ## Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest rel...

ImmichAPP•2/11/25, 9:50 PM

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

Mraedis•2/12/25, 11:37 AM

Sounds like your DB is borked and you just need to restore

TemalOP•2/12/25, 11:40 AM

restore from a db backup?

TemalOP•2/12/25, 11:40 AM

the newest sql file right?

Mraedis•2/12/25, 7:04 PM

yes

TemalOP•2/12/25, 7:33 PM

ok i’ll try

MMraedis yes

TemalOP•2/13/25, 9:05 AM

i've done the things on https://immich.app/docs/administration/backup-and-restore but the error is still there

TemalOP•2/13/25, 9:05 AM

TemalOP•2/13/25, 9:06 AM

Mraedis•2/13/25, 9:11 AM

No you've copy pasted all of the instructions without reading or understanding

Mraedis•2/13/25, 9:12 AM

You're supposed to execute the commands, and especially the "delete the database location" is crucial for a good restore

TemalOP•2/13/25, 9:12 AM

oops sorry

TemalOP•2/13/25, 9:12 AM

but as i said in #immich

TemalOP•2/13/25, 9:13 AM

how can i see or view my db data location?

Mraedis•2/13/25, 9:13 AM

It's in your .env file

TemalOP•2/13/25, 9:13 AM

ok ill check it thx

Mraedis•2/13/25, 9:13 AM

probably ~/immich-app/postgres

TemalOP•2/13/25, 9:13 AM

DB_DATA_LOCATION=./postgres

TemalOP•2/13/25, 9:14 AM

TemalOP•2/13/25, 9:14 AM

yep

Mraedis•2/13/25, 9:15 AM

either delete that or just mv ~/immich-app/postgres ~/immich-app/postgres_oldmv ~/immich-app/postgres ~/immich-app/postgres_old

TemalOP•2/13/25, 9:15 AM

/home/temal/immich-app/postgres

Mraedis•2/13/25, 9:15 AM

You also need to fill in the command, username is

postgres

postgres

if you've left it default

Mraedis•2/13/25, 9:15 AM

not <DB_USERNAME>

MMraedis not <DB_USERNAME>

TemalOP•2/13/25, 9:17 AM

TemalOP•2/13/25, 9:17 AM

good?

Mraedis•2/13/25, 9:17 AM

You are again pasting it all in one block, one command at a time please

TemalOP•2/13/25, 9:18 AM

fine boss

Mraedis•2/13/25, 9:18 AM

also for windows putting it on one line might be best:

cat < "imich-db-backup-1739235600022. sql. gz" | sed "s/SELECT pg_catalog.set_config('search_path', '', false);/SELECT pg_catalog.set_config('search_path', 'public, pg_catalog', true);/g"  | psql --dbname=postgres --username=postgres

cat < "imich-db-backup-1739235600022. sql. gz" | sed "s/SELECT pg_catalog.set_config('search_path', '', false);/SELECT pg_catalog.set_config('search_path', 'public, pg_catalog', true);/g"  | psql --dbname=postgres --username=postgres

TemalOP•2/13/25, 9:19 AM

docker compose down -v # CAUTION! Deletes all Immich data to start from scratch
rm -rf /home/temal/immich-app/postgres
docker compose pull
docker compose create
docker start immich_postgres
sleep 5
cat < "imich-db-backup-1739235600022.sql. gz" | sed "s/SELECT pg_catalog.set_config('search_path', '', false);/SELECT pg_catalog.set_config('search_path', 'public, pg_catalog', true);/g" | psql --dbname=postgres --username=postgres
docker compose up -d

TemalOP•2/13/25, 9:19 AM

good?

Mraedis•2/13/25, 9:19 AM

yes

TemalOP•2/13/25, 9:20 AM

command 7

TemalOP•2/13/25, 9:20 AM

problem

TemalOP•2/13/25, 9:20 AM

TemalOP•2/13/25, 9:21 AM

space between sql and gz

TemalOP•2/13/25, 9:21 AM

but psql also not found

TemalOP•2/13/25, 9:21 AM

should i do apt install postgresql-client-common?

TemalOP•2/13/25, 9:21 AM

and retry

TemalOP•2/13/25, 9:23 AM

Mraedis•2/13/25, 9:25 AM

Missed one crucial step

Mraedis•2/13/25, 9:25 AM

Mounting the restore to the postgres container

Mraedis•2/13/25, 9:26 AM

You should be reading the windows restore instructions on windows

TemalOP•2/13/25, 9:26 AM

wait

MMraedis also for windows putting it on one line might be best: `cat < "imich-db-backup-1...

TemalOP•2/13/25, 9:26 AM

you thought i use immich on my windows machine?

Mraedis•2/13/25, 9:27 AM

But you're in WSL

Immich not loading anymore after CLIP change

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